cancelamento de assinatura em cartão de crédito[Translation-cancellation of credit card...

Hi Maria,

Thanks for coming to the forums. If you still have access to the account. You can go in and turn auto renew off on the subscriptions. If not you will need to request a call from a support agent.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Use this link to contact Xbox Support https://beta.support.xbox.com/contact-us

O saldo da conta da Microsoft não pode ser usado para assinaturas de terceiros. Você precisaria usar um cartão de crédito ou Paypal.

Translation: [The Microsoft account balance cannot be used for third-party subscriptions. You would need to use a credit card or Paypal.]

Olá!

Você comprou um cartão pré pago do Xbox de 149,90? Ou um cartão de crédito pré pago de R$ 149,90?

-------

[Mod Translation - Hello!

Did you buy a prepaid Xbox card of 149.90?
Or a prepaid credit card of $ 149.90?]

Você teria que pagar o saldo que deve antes de voltar a ficar on-line. Saldos em atraso só podem ser pagos com cartão de crédito ou Paypal.

-[Translation - You would have to pay the balance you owe before you get back online. Overdue balances can only be paid by credit card or Paypal.]