Cancel Xbox live without username and password

bduper21 · Jan 28, 2022

A few months ago my Xbox was factory reset to default settings. When trying to log back in, I realized I had forgotten the username and password I entered when I first purchased the system. I went through all of the steps to recover them, including my bank information, but it says it is not enough information every time. So for the last 3-4 months I have had to call my bank each month to dispute the $10.73 being taken out of my bank account for a xbox live account I cannot even access. Thankfully the money has been sent back to me every time, but each month I have call my bank in order to have it sent back to me. I just need this xbox live subscription cancelled. Please help.

:)

L4c3rd4

I see. :/ In that case, my friend, you would have to try to contact the Xbox Support indeed. :/

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey bduper21, how are you today? Hope you're well.

What you can try is reaching out to the store's support and explaining that you do not have access to that account anymore and wish to cancel that subscription.

https://support.microsoft.com/en-us/account-bil...

Worth the try.

bduper21

I've tried this, this just brings me to an automated voice chat that eventually says "please note support has moved online". Thank you for the suggestion though.

taidara

Ignore the step to "Delete Xbox LIVE profile" if you do not know the correct username and password for the parents Microsoft account (username and password).

Thank you!

lilwaffle

Hello~ My name is Joe And I'm here to help You! Mainly The reason it would Change is Because Your Username was Inappropriate And Another user Reported it And Xbox live Has changed your gamer tag. The second Reason Is Someone Is on Your account And They changed your username Without your consent I would Recommend Resetting your password And Filing a report on the phone and See If Microsoft can do anything For you

My username wasnt Inappropriate and yea i changed my password and what do you mean filling a report on the phone?

Cancel Xbox live without username and password