Cancel Xbox Game Pass Subscription and Purchase Games

Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
subscriptions.

Hello Vincent,

We thank you for bringing this inquiry to our forums community, and understand that this concerns your Xbox Live membership being cancelled after cancelling your subscription to Xbox Game Pass.

We would like to confirm that the subscription offered for $1 was not
Xbox Game Pass Ultimate which offers both Xbox Live and Xbox Game Pass which would therefore convert
your Xbox Live membership of 4 months into Xbox Game Pass Ultimate. If this was the subscription that you purchased, cancelling it would have cancelled the entirety of the subscription left.

Confirm this for us and we'll be right here to help.

Best wishes!

Game Pass Core is just an online subscription, so if you purchase Game Pass for Xbox, you do not lose Game Pass Core, you will have both subscriptions at the same time. If you cancel Game Pass Core, then you will lose your Xbox One/Series X|S Games with Gold Games.

When you purchase Ultimate while having one of the lower subscriptions such as Gold or Game Pass, it will convert all of your subscription to Ultimate. This is why it shows as cancelled at the time of the Ultimate purchase. Since it was all converted to Ultimate, once you manually cancelled the subscription, you cancelled everything. You can try to contact phone support to see if you could possibly be refunded but this happened due to you cancelling the Ultimate.

Again, when you have a subscription to Gold or Game Pass and you purchase Ultimate, the previous subscriptions are cancelled and converted to one Ultimate subscription. When you cancelled Ultimate, you cancelled everything.

To clarify a little further, if he bought the $1 promotion it was for Game Pass Ultimate, not just Game Pass. Game Pass Ultimate includes Gold and Game Pass so if you already have a subscription for those when you purchase Ultimate, the remaining subscription
you have is cancelled and upgraded to Ultimate as well (meaning he would have had Game Pass Ultimate through December). By cancelling Game Pass Ultimate, it would have also cancelled his Gold.