Cancel the purchase because the description does not match the bundle.

Discus and support Cancel the purchase because the description does not match the bundle. in XBoX Games and Apps to solve the problem; I bought Darksiders Fury's Collection - War and Death. When you buy it was indicated that the package includes a Darksiders 3. But then, after payment,... Discussion in 'XBoX Games and Apps' started by Piligrim380, Jul 9, 2018.

  1. Piligrim380
    Piligrim380 Guest

    Cancel the purchase because the description does not match the bundle.


    I bought Darksiders Fury's Collection - War and Death. When you buy it was indicated that the package includes a Darksiders 3. But then, after payment, the game was removed from the set. I ask to return the money and cancel the purchase because the description
    of the goods does not match the equipment. I have a screenshot of the Bundle page, which states that the game Darksider 3 is included.

    :)
     
    Piligrim380, Jul 9, 2018
    #1
  2. Halo 4 Champions Bundle only functions within War Games

    Although the Champions Bundle, and the sub bundles, file descriptions states that the software is for Halo 4, the bundle will only function within War Games. It does not function within Spartan Ops or Campaign. 343i knows of the issue.
     
    Wingnut Driver, Jul 9, 2018
    #2
  3. Jokul81
    Jokul81 Guest
    What is a bundle pack?

    I took a look at the links, the bundle package does not include the full game, the full description makes a mention of this further down the page.

    This bundle requires the full Need for Speed™ Rivals game.
     
    Jokul81, Jul 9, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Cancel the purchase because the description does not match the bundle.

    Smwutches, Jul 9, 2018
    #4
  5. RomkaZzz
    RomkaZzz Guest
    Please don't hesitate to contact with support team, soon as possible!
     
    RomkaZzz, Jul 9, 2018
    #5
  6. MasTerKi3Z
    MasTerKi3Z Guest
    Contact Xbox Support to get a refund of the game
     
    MasTerKi3Z, Jul 10, 2018
    #6
  7. Shenther
    Shenther Guest
    I am from Australia and have spoken to Fair Trading and they have backed me up saying xbox must provide the advertised content of the package. XBOX is doing its normal thing and fighting it hoping we will just go away.

    If you are happy with a refund then xbox is not allowed to refuse you if you make the request within 24 hours or the content doesn't match what was advertised.

    I will fight this all of the way to the ACCC.

    edit: why should we fight for a refund when the mistake was made by xbox. Take responsibility xbox or you are no better then sony. For those who bought it with Darksiders 3 bundled with you should honour the purchase instead of disrespecting your customers
    and community members.

    I personally am in the same boat and the support team over chat or phone don't care. They don't even offer a refund.
     
    Shenther, Jul 10, 2018
    #7
  8. GustavoRS14
    GustavoRS14 Guest

    Cancel the purchase because the description does not match the bundle.

    Explain You situation to Xbox Support and maybe You can get a refund
     
    GustavoRS14, Nov 2, 2018
    #8
  9. Shenther Win User

    Cancel the purchase because the description does not match the bundle.

    I am from Australia and have spoken to Fair Trading and they have backed me up saying xbox must provide the advertised content of the package. XBOX is doing its normal thing and fighting it hoping we will just go away.

    If you are happy with a refund then xbox is not allowed to refuse you if you make the request within 24 hours or the content doesn't match what was advertised.

    I will fight this all of the way to the ACCC.

    edit: why should we fight for a refund when the mistake was made by xbox. Take responsibility xbox or you are no better then sony. For those who bought it with Darksiders 3 bundled with you should honour the purchase instead of disrespecting your customers
    and community members.

    Please don't hesitate to contact with support team, soon as possible!
    Contact Xbox Support to get a refund of the game
    I personally am in the same boat and the support team over chat or phone don't care. They don't even offer a refund.
  10. Smwutches Win User

    Cancel the purchase because the description does not match the bundle.

    You would need to go to http://commerce.microsoft.com to see if you can start a refund there. If not, you will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  11. GustavoRS14 Win User

    Cancel the purchase because the description does not match the bundle.

    Explain You situation to Xbox Support and maybe You can get a refund
  12. MasTerKi3Z Win User

    Cancel the purchase because the description does not match the bundle.

    Contact Xbox Support to get a refund of the game
  13. RomkaZzz Win User

    Cancel the purchase because the description does not match the bundle.

    Please don't hesitate to contact with support team, soon as possible!
Thema:

Cancel the purchase because the description does not match the bundle.

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