Cancel subscription and still being charged?

Discus and support Cancel subscription and still being charged? in XBoX Sales and Promo to solve the problem; Ive continously canceled my xbox live membership yet still been charged.. when i look on your website it tells me i need to renew these subscription..... Discussion in 'XBoX Sales and Promo' started by BigMo306hiphop, May 16, 2020.

  1. BigMo306hiphop
    BigMo306hiphop Guest

    Cancel subscription and still being charged?


    Ive continously canceled my xbox live membership yet still been charged.. when i look on your website it tells me i need to renew these subscription.. why am i still being charged..? i want my money back from the last two times ive been charged and want
    future charges to be denied...

    :)
     
    BigMo306hiphop, May 16, 2020
    #1
  2. XBF Leo G Win User

    Cancel subscription and still being charged?

    Hello BigMo306hiphop,

    Thank you for posting on the Xbox forums. We understand that you cancelled your subscription, but you are still receiving a recurring charge. Do you

    see any active subscriptions on any other accounts that you own? Did you ever use your payment instrument on a different account to purchase a subscription? Be sure to let us know the results!

    Thanks,

    Leo
  3. BigMo306hiphop Win User

    Cancel subscription and still being charged?

    I do not see any active accounts but this account that i have here is getting charged.. i was just charged on the 10th
  4. SatanicoDrCadillac Win User

    Cancel subscription and still being charged?

  5. Smwutches Win User

    Cancelled xbox subscription - still being charged

    There is no longer a direct number to support. You can request a call back or chat with them at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" typically work for me.
  6. MichelleElcome Win User

    Cancelled xbox subscription - still being charged

    Thanks for the information.

    I have followed the above steps and still cannot get through to anyone.

    The only thing I can do is cancel my credit card. I have request a chargeback with my cc company as a fraudulent payment.

    It’s a very poor service Xbox provide.

    Thanks

    Michelle
Thema:

Cancel subscription and still being charged?

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