Cancel subscription and still being charged?

Hello BigMo306hiphop,

Thank you for posting on the Xbox forums. We understand that you cancelled your subscription, but you are still receiving a recurring charge. Do you

see any active subscriptions on any other accounts that you own? Did you ever use your payment instrument on a different account to purchase a subscription? Be sure to let us know the results!

Thanks,

Leo

I do not see any active accounts but this account that i have here is getting charged.. i was just charged on the 10th

Hi!

I hope this helps

https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

https://support.xbox.com/help/subsc...scriptions/digital-goods-subscriptions-refund

There is no longer a direct number to support. You can request a call back or chat with them at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" typically work for me.

Thanks for the information.

I have followed the above steps and still cannot get through to anyone.

The only thing I can do is cancel my credit card. I have request a chargeback with my cc company as a fraudulent payment.

It’s a very poor service Xbox provide.

Thanks

Michelle