Cancel refund

You could also try to refund the subscription and purchase it again after the refund. To cancel a subscription and ask for a refund, please go to:

https://account.microsoft.com/services

- Select Manage next to the subscription you want to cancel.

- Select Cancel subscription or Turn off recurring billing.

- Select Cancel immediately and get a refund.

When you bought Ultimate it cancelled and upgraded your Standard. They don't give you a refund or discount for that since you're keeping what you already paid for and adding more to it. In order to get a refund for Standard, you would have had to cancel it and refund it before purchading Ultimate. Since it was cancelled in the upgrade, once you cancelled Ultimate, you cancelled everything and would only get a refund on the last purchase.

In order to get a refund on the initial subscription, you would have had to cancel it and refund before upgrading it. If you upgraded it, then it would have been canceled in order to do the upgrade and if you cancel/refund now, you'll lose both subscriptions.

If you have filed for a refund through the refund form you can ask for a cancelation simply by replying to the confirmation email requesting cancellation.

It says cancelled :/ but the support said that he would cancel and refund