Cancel My Account

All you need to do is make a simple call to phone support to cancel an account. It cannot be done from the website unless you just wait for the Gold to run out on the account.

Hey there Andrew,

Thank you for bringing up these questions to us. I definitely understand where you could have some concern on if you will continue to get billed or not. Being that you have already removed your card from the account, there is no longer a payment instrument
to bill for the subscription. When the Agent removed the card from the account, the subscription should have either been cancelled immediately, or the auto-renewal would have been turned off.

I hope this helps.

Xbox can't provide the email attached to any account.

You can cancel the Microsoft Account tied to the gamertag (see:
support.xbox.com/.../cancel-microsoft-account) but not the gamertag itself.

Hello Andrew,

Sorry for this confusion with the cancellation. When you remove a card from the account, you have to disassociate it with any subscription first. In all cases when the card is removed by a support agent it cancels the subscription. Your account is not cancelled
just the subscription. You shouldn't get billed for it any longer. As the card has been removed from the account, they wont be able to pull it up in the future.

Hope this clears it up for you.

Thanks,

Brad