Cancel membership

Hii I am Jordan · Aug 15, 2015

Mine and my brothers account has been permanently banned , auto renewal is on on one of the accounts ,I can't disable it because you guys banned me...please refund the renewal and turn it off if your not going to give me a warning before you ban us for something
I didn't do. Gamertags are: xXBoosted 240sx and other is Hi i am Jordan

Thanks.. Lost a customer.. Now on PSN..

:)

xboxfelix · Aug 15, 2015

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

EggsBoxJuan · Aug 15, 2015

Want to switch from xbox live gold family to just plain xbox live gold one person. HOW????

How do I cancel a Gold Family Pack membership?

For information about how to cancel your membership, see
Cancel your Xbox LIVE Gold Membership.

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Once the membership has been cancelled or run out you can go to a regular Gold membership.

eG x Thee Elf · Aug 15, 2015

Jordan,

Sorry to hear you are having some difficulties. Unfortunately, the folks on the forum can't fix this for you. You will need to call
Microsoft Phone Support so their billing folks can help you get the auto-renewal turned off. Hope this helps.

PattyWaggoner · Jan 13, 2016

I would like to cancel my membership but do not have a link to do it. What do I do? my email:[Mod Removed]

maxen · Oct 31, 2018

Hey Patty,

If you're having issues doing it on the website, contact Phone Support and they'll help you out:

support.xbox.com/contact-us

EggsBoxJuan

How do I cancel a Gold Family Pack membership?

For information about how to cancel your membership, see
Cancel your Xbox LIVE Gold Membership.

-

Once the membership has been cancelled or run out you can go to a regular Gold membership.

I Dashboard It

Umm, there's a difference between disabling auto-renewal and CANCELLING the membership. You my friend, have cancelled your Membership, not the automatic renewal.

ngocphi

Most likely your membership is canceled if you have psu membership you will have to call to cancel that

But The previous guy said call support to be sure

enes oğuz

I request you to cancel all my membership cancellations.

onyxishere

You can cancel it on the xbox dashboard by scrolling all the way to the right. Choose Accounts then choose Memberships. You'll be able to cancel the Zune trial/membership from there.

Cancel membership