Cancel auto renewal

stinksmon58 · Jan 20, 2014

I can't get my auto renewal off, and in subscriptions I can't find and option saying cancel auto renewal what do I do?

:)

KeyserDJSoze · Jan 20, 2014

Cancelling Auto Renewal

Hi,

I am trying to cancel my auto renewal but get the following error: An error occured cancelling automatic renewal.

Is there another way to cancel the auto renewal?

Cheers

HopeHepi1971 · Jan 20, 2014

Cancelling auto-renewal

how do I cancel auto renewal

Smwutches · Jan 20, 2014

If you can't cancel via the website, you'll need to call support so they can turn it off for you. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

CBERT54 · Mar 2, 2014

I want to cancel auto renewal for the music pass but won't let me

Abrayyyy · Mar 8, 2014

I want to cancel auto renewal for music pass but it won't let me

AngryQueen88 · Mar 8, 2014

Contact Support by way of chat and tell them to transfer you to the Xbox Music Pass Department to have your subscription cancelled.

Moofboy79 · Mar 23, 2014

How about you guys suck and should let us choose if we want auto-renewal as an option. This is crap. Everywhere I have gone to has had me input stupid codes so that I can attempt to remove auto-renewal which isn't even a damn option. Expect an unhappy
call tomorrow for being frustratingly stupid. Why would you even say that you can turn it off on the site if it isn't even an option. Wow... I hate you right now.

GorillaGamesWI6 · Jun 23, 2014

I agree. I went through the help and it told me how to cancel it but of course it wasn't there and of course I couldn't remove my card because it is attached to an auto removal. This is BS. A bunch of liars is what they are. And don't give us this crap about
calling support. They are useless and you have to wait on hold for ever. Plus I had bought a $25 card from them. Had a few numbers I couldn't read and they would not help me. So I lost out on $25.

I advise you to go and change your credit card expiration date and security code so they can't put it through. Or find an old card that isn't valid anymore and put that in and then delete the valid one. They should not be able to hold your credit card hostage.

Miss Diggz · Oct 31, 2018

Hey there GorillaGamesWI6!

I’m sorry to hear about the account issue. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you.

Thanks!

SOME NAME 2401

To cancel auto-renewal you need to go too the xbox website then go too payment and billing find Xbox game pass then turn off auto renewal on the game pass

then it should cancel your auto renewal.

StuartATrueRed

You cancelled the subscription or turned off auto renew? If you cancel a subscription, it immediately cancels it, and takes away game pass. If you turn off auto renew, then that cancels the next payment, and you still have access until the end of the subscription.

PottyPenguin97

I accidentally renewed my account using a debit card, not realising my account was on auto renew, then added a few months worth of prepaid cards. I wanted then to cancel this auto renew setting, went through all the menus - subscriptions/billing info etc.
and there is no link letting me cancel auto renew. whenever I try and just remove the debit card to prevent future transactions taking place, it says I must cancel auto renew, but I can't?

Does anyone have a solution to this?

RarelyFunny

Also, if I have canceled auto-renewal why can't I remove the credit card that is used for auto-renewal?

I 0N3 SH07 I

I had the same problem. Once you hit cancel on the Microsoft page under "renew", it will only cancel the auto-renewal. You will will get a message stating that your subscription will expire on the last date of your membership but it won't cancel your membership
entirely, only the auto renewal.

Cancel auto renewal