cancel an order

To cancel the pre-order go to https://account.microsoft.com/billing/orders/ then find the order or pre-order you want
to cancel, and select Cancel item next to the order.

Hi Kamil

Sign in to your Order history (https://account.microsoft.com/billing/orders) with your Microsoft account. If you have more than one Microsoft account, sign in to each one to check your order history.

Do one of the following:

If you want to cancel the entire order:
Find the order or pre-order you want to cancel, and select Cancel item next to the order.

If you want to cancel an item in an order:
Find the order or pre-order you want to cancel, select Cancel item next to the item, select the check box next to the item, and select the Cancel item button.

Check your email inbox for an email confirming the order was canceled. If you don't see the cancellation confirmation in your inbox after a few minutes, check your spam or junk mail folder. If you still don't see a cancellation confirmation email after waiting awhile, contact Microsoft Store support.

1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....



You can get the order number from this link, https://account.microsoft.com/billing/orders.

The order was processed, I played the game, but after two weeks I cannot enter it. I suspect that if she had not gone through the purchase, I would not have been able to play at all.