Cancel a purchase

You would need to contact Xbox customer support and inquire on a refund.

Xbox Customer Support Number: 1-800-469-9269

Monday - Friday 6am - 10pm Pacific time

Saturday - Sunday 7am - 6pm Pacific time

Hi there,

for any refund related questions you will need to contact official Xbox Support, they are the only ones that can

determine if a refund is possible or not. Unless the option for a refund shows at account.microsoft.com at the specific transaction.

To contact Xbox Support use the Phone or Microsoft Support Chat options at
http://support.xbox.com/contact-us

Let us know the results

Pre-orders are not charged until within 10 days of the release. So if it was cancelled then that means they weren't able to charge you. A new debit card could have been the reason if the system was looking for the old number, but you would need to contact support and speak to billing to see if they can verify why.http://support.xbox.com/contact-us

Hey bud does say order cancelled or purchase? Did you use money on your account or did you use one of the payment methods saved on file?

If it was a payment method on file check you email for the account and see if they gave a response on why it was cancelled.

Sorry to hear it. If you would like to request a refund for the purchase you should call phone support. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false