Canadian purchased digital gift for American, unable to redeem

Discus and support Canadian purchased digital gift for American, unable to redeem in XBoX Games and Apps to solve the problem; I am in Canada and purchased the digital code as a gift for someone in the USA. He is unable to redeem. There was no warning during purchase that this... Discussion in 'XBoX Games and Apps' started by Tooniecorn, Nov 12, 2020.

  1. Tooniecorn
    Tooniecorn Guest

    Canadian purchased digital gift for American, unable to redeem


    I am in Canada and purchased the digital code as a gift for someone in the USA. He is unable to redeem. There was no warning during purchase that this would not work, and the help support is 0% helpful.

    The error message states to contact the seller, but I'm getting no help from Microsoft to resolve this. Entering the redemption code directly in the X1 also fails with the same region error. This is also the first time I've seen "region" refer to country
    (as both Canada and the USA are in the same NA region).


    Canadian purchased digital gift for American, unable to redeem [​IMG]


    When I try to ask for a refund (so that I can re-purchase somehow in the US), I have been getting this error since yesterday:


    Canadian purchased digital gift for American, unable to redeem [​IMG]


    :)
     
    Tooniecorn, Nov 12, 2020
    #1
  2. Xx Goremez xX Win User

    Account

    Would like transfer fund into my grandson Microsoft account, it not family account.
    Hello, you are unable to transfer the funds directly to your grandson. You may however purchase a digital gift card that will provide a code that can be redeemed on the Microsoft Store, directly from your grandson's Xbox. I have provided two links. One in
    which you can purchase the digital gift card, and another that shows how to redeem codes.

    Digital Gift Card

    https://www.microsoft.com/en-us/p/microsoft-gift-card-digital-code/cfq7ttc0k61w

    Redeem Codes

    https://support-origin.xbox.com/es-EC/billing/prepaid-codes/redeem-prepaid-codes
  3. XBF Ezra G Win User

    No puedo canjear un código :( [Translation - I can't redeem a code]

    Hi Trolencito!

    Thank you for your post. If an item is sent as a gift from another region the item will not be redeemable. Since the region based content is unable to be redeemed, the purchaser of that gift can

    Request a Refund
    for the item purchased.

    I hope this information helps, thanks again.
  4. StuartATrueRed Win User

    Gift DLC to friend in another country

    No. You and your friend are in two different regions, so gifts cannot be redeemed from another country. You could purchase an American gift card with the required funds to purchase the add-ons, and give your friend the gift card, so he/she can purchase the add-ons themselves.
  5. XBF - Tali Win User

    Can’t redeem 5-Month trial for Xbox Game-Pass

  6. Pandy Yato Win User

    Gift Card

    As Zatomas said it can be used for anything though be mindful as well that gift cards or digital gifts can only be redeemed in the region they were purchased in.
Thema:

Canadian purchased digital gift for American, unable to redeem

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