Can you refund my money please?

Blocker _GG · Feb 25, 2025 at 8:24 AM

To Microsoft Support,

Greetings,

My name is Ali, and I would like to request a refund for the Minecraft: Java Edition game that I purchased on [26/10/2024] from your store. Since purchasing the game, I have encountered a serious technical issue that has made it impossible for me to enjoy it, despite attempting all possible solutions.

The issue involves severe frame rate drops (FPS) and significant lag, even after applying all the traditional solutions such as lowering settings, using OptiFine, updating drivers, and allocating resources to the game. After reaching out to Mojang support, they were unable to provide a permanent solution, leaving the game unplayable for me.

I understand that the refund period has expired, but I have been unable to use the game due to this technical issue, which I couldn’t resolve. I kindly request that you review my case as an exception, as I feel disappointed to have purchased a game that I am unable to play as intended.

Please feel free to contact me at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** should you need any additional information. Thank you for your understanding and support.

Best regards,

Ali

:)

Jeffrey.C - MSFT

Hello, Blocker _GG.

We appreciate you posting in Microsoft Community.

It has come to my attention that you wish to obtain a refund for an unplayable Minecraft.

Please understand that this community is not equipped to handle orders, and we do not have the tools or resources to do so.

You mentioned that your refund period has expired, which means that you can't use the self-service refund channel to get a refund, meaning that it may be difficult for you to get a refund.

Allow me to direct you to the team that handles order-related issues, talk to them, and they will let you know if you can get an exception refund.

Attach the way to get touch with Xbox Online Support:

Visit: https://support.xbox.com/contact-us

Sign in to your Xbox account on this page first.

You can get live chat support by following these steps:

Click on Contact us > select and enter your question, for you it's about billings > Next > See Contact options > Other option > Live chat.

Note: This item may only be in effect during business hours.

Feel free to let me know if I did not make it clear or you need more help.

Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist

Xander Matthews

You can try replying to the email you received denying the refund to contact the refund specialists, but refunds are not guaranteed.

Can you PLEASE PLEASE help me sir, ive been trying to get in contact with support in my country but it says "N/A" and am very stressed because nobody can help me get my money back

Scott Forrester

I had a denied refund. I spoke to someone that said it had now been refunded. Two weeks later I still haven’t received my money back.

Can you help me please?

Mistress Sara

Hi there,

No one in the forums can issue refunds. Gamertag changes are not refundable.

You can reach out to official support to see if they can do anything by going to http://support.xbox.com/contact-us.

Keep in mind it can take a bit before the new tag will show everywhere.

Kahlil_[

2k I want to refund my builds vc I messed up and I don’t have anymore money. Can you please give me my vc back.

Can you refund my money please?