Can you promote my child's account to a parent account

FatlessLoki3694 · Sep 8, 2017

can you please change my child's account to a parent account so he can have more abilities

:)

Mrs L · Sep 8, 2017

Unable to add son to xbox one

As above,

Select child
Sign in as parent
get to the 50c card authorisation, add card details
Then get card already exists on account - go through screens - again!!

Then after about 10 minutes updating account it fails with code 45468.7036976521340.5055251569016685

Go to xbox errorhelp - can't find it

Can anybody help please we are pulling our hair out on this

Just to say the card is on account from xbox and also Microsoft accounts linked to the parents account!

Echo4Ent · Sep 8, 2017

Cortana not working on Xbox account

For parents of children that turn 18, they can promote a child account by using
support.xbox.com/en-US/xbox-360/security/promote-child-account

If you are the child on the account, you will need your parent(s) to promote your account.

Mistress Sara · Sep 8, 2017

Hi there,

Until the birthdate entered at creation on an account reaches the age of majority for it's region (for example 18 in the US), it can't be promoted to an adult account.

You can grant exceptions as shown here:
http://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Echo4Ent

For parents of children that turn 18, they can promote a child account by using
support.xbox.com/en-US/xbox-360/security/promote-child-account

If you are the child on the account, you will need your parent(s) to promote your account.

KindGryphon

In order to chnage settings on th child account you MUST be logged into the parent account. When the child account is 18 years old you can then promote it to an adult account using the instructions posted here:

support.xbox.com/.../promote-child-account

Otherwise if the account is not able to be promoted yet then unless you can get into the parent account you wont be able to change the child account settings until its eligible to be promoted to an adult.

Mister Gwyther

You can remove a child by either promoting it (over 17) from the child account's Account Management, or by removing the parent/child relationship entirely from the parent account.

maxen

On the console, you should be able to Promote the account to adult status, regardless of parental account.

support.xbox.com/.../promote-child-account

Lillithvain

You will want to contact Xbox LIVE Support at 1-800-4-MY-XBOX. They will have to escalate your parent's account to a higher level of support in order to restore your parent's account and all associated child accounts. It does take a while for this process
to be completed and it isn't always a 100% guarantee that they can restore the account. But, FYI, the proper way to remove yourself from a parent account would be to "promote" yourself to an adult account if you are 18 years of age or older. If customer
support is able to restore your parent's Microsoft account, you can follow the "promotion" steps here: support.xbox.com/.../promote-child-account

Can you promote my child's account to a parent account