Can you please help me sign in?

Is this for Xbox Series X?

Hello, my name is Fernando, an independent consultant. Hope you are doing great. I will be more than happy to help you with your query today.

The link below has some procedures that can help you resolve your case. https://support.microsoft.com/en-us...n-method-2db39828-15e1-4614-b825-6e2b524e7c95 ( Note ) The link being shared is in English and may require translation software to read the page content. Hope I helped, see you soon!

Yes, and for the Xbox Series X console.

Asking for codes is not allowed on the forums.

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

These offers that come with consoles can only be claimed ONCE. They will be offered during the initial setup but if the claim os skipped, it can be claimed from the settings and ANY account can claim it. Sadly if it was already claimed, youll need to locate the account that claimed it as these cant be claimed from multiple accounts and they cant be transferred.

If you choose not to claim the offer, you will pose a risk of missing out on it.

Please see below.

https://support.xbox.com/en-CA/help/games-apps/...

"We suggest that you redeem your offers immediately. Anyone who signs in to your console can redeem those offers, and we can't provide extra codes or replacements for them.

Note Once redeemed, digital offers are not transferrable."