Can you not apply money in your microsoft account to live purchases?

Discus and support Can you not apply money in your microsoft account to live purchases? in XBoX Games and Apps to solve the problem; I have a money in my microsoft account but when i check out injustice gods among us it doesn't give me the option to add those funds in my account to... Discussion in 'XBoX Games and Apps' started by MachineGiant, Jul 23, 2014.

  1. MachineGiant
    MachineGiant Guest

    Can you not apply money in your microsoft account to live purchases?


    I have a money in my microsoft account but when i check out injustice gods among us it doesn't give me the option to add those funds in my account to that purchase,are you not able to do that anymore?

    :)
     
    MachineGiant, Jul 23, 2014
    #1
  2. Transfer Microsoft Points

    Microsoft points are not transferable between accounts, but if you recently purchased your susbscription, you can call xbox support and have them refund you the money, and from there you can apply the membership to the account you want it to be on.
     
    Aguywithawrench, Jul 23, 2014
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Join Xbox LIVE

    This is the final step before you start enjoying the most amazing entertainment experience on Xbox LIVE.

    The process is free and easy to follow.

    You only require an valid email address and a high-speed internet connection.

    There are two Membership levels available: Free and Gold. You can read more about what you get with each membership level.

    Before proceeding, confirm the following:

    If you have a Zune or Games for Windows LIVE account, it means you already have an Xbox LIVE account! All you have to do is to download the account to your Xbox 360 console, sign in and start enjoying the Xbox LIVE experience.

    If you have a Microsoft account, you can use it for your Xbox LIVE account.
    Note: "Microsoft account" refers to what was formerly "Windows Live ID". It is the email address and password you need to sign into Microsoft services (including Xbox LIVE).

    This means that if you already have a Messenger or Hotmail account, you automatically have a Microsoft account.

    So, during registration for Xbox LIVE, if you are asked for an email address, enter your Microsoft account.

    If you don't have a Microsoft account, you can sign up for a free account on your computer, or during the signing in process for Xbox LIVE.

    If you decide to go for Gold Membership, you should have your credit card information ready before proceeding with the process of signing up for Xbox LIVE.

    Steps to follow

    1) On your controller, press Guide then select Join Xbox LIVE.

    2) Follow the instructions on the screen on how to sign up for Xbox LIVE.

    Note: Make sure that you enter your correct date of birth when signing up. This will be used to determine whether you get a child account or an adult account. Once the account is created, you cannot change the date of birth.

    Join Xbox LIVE Gold Family Pack

    With the Xbox LIVE Gold Family Pack, your family is given four 12-month Gold Memberships for less than the price of two. If you are interested, just select Family Gold on the Subscription selection screen.

    No option for Gold Family Pack?

    You might be using a child account, or the Gold Family Pack does not apply to your region.

    Here is a list of countries that have access to the Gold Family Pack:
    • Australia
    • Canada
    • United States
    • United Kingdom
    • Germany
    • France
    • New Zealand
    • Japan
    • Mexico
     
    xboxfelix, Jul 23, 2014
    #3
  4. Can you not apply money in your microsoft account to live purchases?

    You can't use your account credit on Xbox.com – you have to use your actual Xbox 360 console to spend money from your account.
     
    DangerousBard, Jul 23, 2014
    #4
  5. Twigleaf
    Twigleaf Guest
    MachineGiant You are in the same boat as me... you need to call support, have them escalate a ticket. There is a huge thread about the local currency credit issue going on. They are witholding our money, and the XBOX One console will not use the credit.
    Its charging cards or paypal full price, and the credit is sitting there. Something about the billing info got split up for a lot of people last week. Their support team hardly knows of it. This is serious though, because they are keeping our money, and
    not letting us retrieve or spend it.
     
    Twigleaf, Jul 25, 2014
    #5
  6. ngocphi
    ngocphi Guest
    You can use it though escalating an ticket won't help you as it's a website issue and. Xbox one actually does buy with online credit

    As I have an Xbox one free from ms along with some games

    It would help if you don't give misinformation

    You can use the credit anytime on the console and the console will display th he correct pricing for your account region

    What is stated on the first page won't be correct unless you change the region of the page before you goto the search
     
    ngocphi, Jul 26, 2014
    #6
  7. ngocphi
    ngocphi Guest
    And Xbox one can use ms account credit from the website
     
    ngocphi, Jul 26, 2014
    #7
  8. ngocphi
    ngocphi Guest

    Can you not apply money in your microsoft account to live purchases?

    Sometimes three is a website issue also thats why you look at the xboxive status on your console or on the marketplace on the website
     
    ngocphi, Jul 26, 2014
    #8
  9. ngocphi
    ngocphi Guest
    Itsnjot like he made the purchases yet.
     
    ngocphi, Jul 26, 2014
    #9
  10. Twigleaf
    Twigleaf Guest
    ngocphi you are a bit off and out of line with the problem. There is right now, what is called some people having an " account splintered " issue. Where the Xbox One is not connecting to the proper billing information. It also applies to the webpage.
    Its happening to a lot of people, I assume because of legacy microsoft billing accounts. This started last week. Not all xbox one profiles are recognizing that they have local currency ( credit ). I had to have support escalate it as a splintered billing
    account, and the only way to fix it, was for them to manually do it on their end. They had to refund all my purchases over the past 2 weeks, revoke the liscenses, change the information... and now it is showing that I have credit again. Hence if someone
    knows they have credit, the webpage is showing credit, but it won't let you purchase with said credit, odds are, their account for the xbox one is splintered.
     
    Twigleaf, Jul 26, 2014
    #10
  11. ngocphi
    ngocphi Guest
    Xbox one accounts not 360

    The escalation and splintered is for one accounts not 360
     
    ngocphi, Jul 27, 2014
    #11
  12. ngocphi
    ngocphi Guest
    He is talking about a 360.account
     
    ngocphi, Jul 27, 2014
    #12
  13. Twigleaf
    Twigleaf Guest

    Can you not apply money in your microsoft account to live purchases?

    oh. I appologize. Also, for the Ambsyassador up there saying you cannot use local currency via the web page, that is incorrect analysis. Just a heads up there. After they fixed my account, The web page was allowing me to purchase games using any local
    currency I had in my account. Before they fixed the splintered account issue that a lot are having, the local currency would not show up at all as being able to be used. Now it is working on both my console and the web page to buy things. At least they
    fixed that part of my account. People will never know they have a problem, unless they know they have credit due them, and that its not using it. To add insult to injury, local currency WILL expire. Normally after 12 months. But if you have a gift card
    from the Microsoft Store for buying a phone or something, it will expire in 15-30 days. So its very possible you may lose credit owed you. I lost a $10 gift deposit due to it expiring. It said 30 days, but by the time I got the email, I only had 15 days
    left to spend it. But it wouldn't take it. They made up for it though.... with credit for microsoft store products, that was seperate from xbox.com purchases. Like a coupon off a phone, or something.
     
    Twigleaf, Jul 27, 2014
    #13
  14. DangerousBard, Jul 27, 2014
    #14
  15. ngocphi
    ngocphi Guest
    You could always buy from the web store front for th e xbox one except for last week

    it won't fix his 360 issue
     
    ngocphi, Nov 1, 2018
    #15
  16. DangerousBard Win User

    Can you not apply money in your microsoft account to live purchases?

  17. ngocphi Win User

    Can you not apply money in your microsoft account to live purchases?

    And Xbox one can use ms account credit from the website
  18. Twigleaf Win User

    Can you not apply money in your microsoft account to live purchases?

    MachineGiant You are in the same boat as me... you need to call support, have them escalate a ticket. There is a huge thread about the local currency credit issue going on. They are witholding our money, and the XBOX One console will not use the credit.
    Its charging cards or paypal full price, and the credit is sitting there. Something about the billing info got split up for a lot of people last week. Their support team hardly knows of it. This is serious though, because they are keeping our money, and
    not letting us retrieve or spend it.
  19. DangerousBard Win User

    Can you not apply money in your microsoft account to live purchases?

    You can't use your account credit on Xbox.com – you have to use your actual Xbox 360 console to spend money from your account.
  20. ngocphi Win User

    Can you not apply money in your microsoft account to live purchases?

    Itsnjot like he made the purchases yet.
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Can you not apply money in your microsoft account to live purchases?

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