Can you help me

1. puedes ayudarme

¿Cómo puedo eliminar

una suscripción a xbox live gold?

:)

 

Can you help me

it has spread from apps and movies to my home page and games I have a xbox one 's it's taking 5 min or more to get to home page but all I see is a blank screen if you can help me out send me an email please I like your console and features and would like
to use then some time soon

 

Can you help me

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

If a power cycle doens't fix the issue then I suggest trying a Factory Reset (with keeping games and apps installed) as mentioned on this link:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know the results

 

Log in here: https://account.microsoft.com/services/

Cancel your membership

 

Hi there,

to cancel a subscription like Gold please see this link for the steps:
https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

Keep in mind that if there is currently an payment due (or other issue with the subscription) this needs to be sorted prior being able to cancelling the subscription

If for some reason you can't stop the subscription or any other issue then it's best to contact Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support

Since they are the only ones that can assist with billing/payment related issues

Let us know the results