Can you guys help?

I was sent the following code via email (code removed for security) which stated it was for Star wars battlefront yet the code is invalid, I have

spoken to Liana at Xbox Support (reference number: [Mod Removed]) who directed me to you guys for a replacement

:)

 

can you guys help.

Once you're banned you forfeit everything you had on the account. You would have to repurchase the content on the new account.

 

can you guys help.

Smwutches is 100% right on. That is pretty much the point of the ban. If it was just a gametag ban there would really be nothing to risk.

 

Hey O7 RONALDO O7,

Which specific error code did you receive when you attempted to redeem the code? Also, could you private message me the code you received? This will help us investigate further!

To private message me, please click the little envelope below this post.

Thanks!

 

i received the code via email june 18th

 

Thanks for the message! I replied to your private message, and you can check your private messages here.

 

have responded to your messages. i fail to see why or how nobody has been able to say that to me since mid june!

 

Hey O7 RONALDO O7!

I've sent you another private message with the next steps to take.

Thanks!