Can you change my account

Xbox Live, is Microsoft’s house. If you came into my house and behaved in a way I didn’t like, I’d ask you to leave, even if you had paid for a ticket to come to my house. Microsoft does the same.

The Community Guidelines are viewable below, and are worth being familiar with so you don’t find yourself in this position in the future, especially as consecutive offences can result in more serious and longer bans.

https://www.xbox.com/legal/community-standards

Hi
IceBreaker Marc,

Thanks for reaching out to us in the forums with this situation. As the Ambassadors have previously stated, you must go to through the
Enforcement websiteto resolve this.
If you were suspended for longer than a day you can also submit a case review from the same website.
Side note: Enforcement does not Post, Read, or Comment on Forums nor can support offer assistance.

If you run into a toxic player then it is best to Report, Block and Ignore the user, and do not engage them. (Enforcement does not see anyone as Defending themselves, they look towards the
Code of Conductonly.)We do have upcoming changes for your privacy settings in the works
that will allow you to further avoid toxic messages that you may potentially receive from other players and you can read about it in this article from Xbox Wire:
Putting You in Control of Your Gaming Experience.



Since there is no further resolution and in an effort to minimize repetitive responses we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forum (Do not repost the same question
or thread as that would violate the Xbox Forum Guidelines).

Happy gaming.

For information about your suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com The enforcement team do not use the forums.

Hello Madison Lemasters,

We appreciate you for sharing this with us and welcome to Xbox Forums.

I completely understand the importance of changing the email address of your Microsoft account that went inactive few years ago. Just to set proper expectations, for the privacy and security of your account, forums and customer support (live chat or phone) do not have an option to change the email address of the account on your behalf. Any changes of the account information should be completed from your end or the account owner's end. Good thing that you got me now, I would love to share to you the information or guide of what we can do about this in order for you to get back online.

Before we proceed, I will be asking you few questions that will help us understand further:

• Do you still remember the date the last time you have access to your account using its password?
  
• May I know the reason of losing access to this account?
  
• What steps you have taken to gain access to this account?
  
• Just to confirm, can we sign in the account to http://account.microsoft.com/ ?
  

In the meantime, you can proceed and change the email on your Microsoft account, please follow these steps:



1. Go to account.microsoft.com and sign in with your current email and password.

2. Click on "Your info" tab.

3. Click on "Manage how you sign in to Microsoft" option.

4. Click on "Add email" option.

5. Enter your new email address and click on "Add".

6. You will receive a verification code on your new email address. Enter the code and click on "Verify".

7. Once your new email address is verified, click on "Make primary" option next to your new email address.

8. You will be prompted to sign out and sign back in with your new email address.

You may also check this helpful link for further information: Change the email address or phone number for your Microsoft account - Microsoft Support



If you are unable to change your email address using the above steps, please let me know so we can check other options further. Also, if you receive an error message for this, please send us a screenshot.



I hope this helps.

Kind regards,



Microsoft Community Moderator

Hello Madison Lemasters,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.





Thank you for understanding.

Respectfully,



Microsoft Community Moderator