Can this get fixed even though support ended years ago

Hello Oblongship39774

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

The red light is an indication that an internal component of the console has been damaged. Unfortunately there is no way to tell you which one, only a technical analysis personally could confirm the problem.

Anyway, I'm sorry about that.

I wish you luck with this procedure. And I'm available for any other questions.

Hi Ezra,

Thanks for the quick reply. Even though the repair was recent, my device page shows that the Microsoft Limited Warranty ended years ago. I will get in touch with an agent to schedule a second repair under warranty.

It isn't used though. That's why I'm so confused. We bought it brand new several years ago and have never even tried to connect it to the internet before now. Is there a support number or something I can call to get this dotted out?

This happened a few years ago, You will get the Gamerscore when the Service have been fixed on there end

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Camkinakin, by your description it seems to me that may have some other account with your card added and with an active subscription, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check this issue of the amount charged.

To effectively clarify this issue, it is necessary that you contact Microsoft support directly, because only they can explain the reason for this increase in more detail.

To do so go to the link below:

https://support.xbox.com/en-us/contact-us