Can`t sign in to xbox account?

FAST SPARTEN · Nov 15, 2019

as a Xbox ambassador i helped someone and i am not gonna post there personal information on here but they couldn`t sign into there account. but i hope this helps out for those that are looking for answers on why this is not working so i would recommend these
steps that you can take should fix the problem.

1. try power restart by holding down the power button for 10 secs and turning it back on.

2. try clearing your mac address in the network settings on you console (setting-network settings - mac options - clear/restart)

3. try restarting the console by you know holding the power button on the controller and go to restart.

I hope this helps out anyone if you have any questions leave them below and i will be able to respond to them as fast as i can anyways thanks for reading this so called "question" i am kinda new to this stuff but i hope this helps out anyone.

fellow Xbox Community Ambassador aka Marshall M.

:)

TwiggyChimera77

Hi! Thanks for the advice!

Prxnce_joiles

I have tried this option and it does not work for me. I have even tried deleting my account and after typing in my Microsoft account password like before, the screen just goes grey and the only way to escape is the xbox buttton. When that happens i’m right
back where I started.

Ellarianora

Thank you for this! Things like these are always welcomed to the forums!

McDaddyTree

All helpful stuff...I've had to go as far as deleting and redownloading my profile to get it to work once. Haven't had many issues thankfully.

NeoDan123

Have you done the hard reset option and then once off unplug the console from the power source. Wait 5 minutes and then plug it back in and switch on the console.

Can`t sign in to xbox account?