Can`t download gold free games? Help

Is your gamertag set for the UK and do you physically live there? Are you using a VPN (Virtual Private Network)?

Not physically living in the same region your tag is set for or using a VPN can hamper the purchasing and downloading of content on Xbox Live.

Downloaded Defiance - can´t play.

Created a new account in console, activated trial everything works, all correct under web account, can download free gold games.

But this account is blank. It would be fun if renewal bill comes next month.

The wife just upgraded to Gold yesterday and was so disappointed that she couldn`t download any of the apps. Everything she tried kept coming up with an error code.

All she managed to download was the free game with gold.

If you are talking about the free games with gold the answer is no only the account that has a paid (not a trial) gold subscription can download the free games with gold.

Hi,

Phoobee, I think you may have missed the bit in my original thread that said

I also tried to download the games online at xbox.com.

The fact that the games can't be downloaded on line either suggests there is a problem with my account settings.

When I go to
account.microsoft.com/services

I am told

Subscription

Prepaid 3M Xbox LIVE Gold

Expires on

12/24/2016

However whenn I go to xbox.com. I can't download the games. Instead I get a link to join xbox gold. Its as if my two accounts are not linked. Or it thinks I am in trial mode.

The fact that I can't access the games from the console OR on-line suggests my account is corrupt.

To be clear I can't get 360 or xbox one games.

So frustrating!!!!