Can someone help

Discus and support Can someone help in XBoX Games and Apps to solve the problem; So I bought call of duty black ops cold war a few years ago and I deleted it for space last year and today I went to re download it and it's gone. So I... Discussion in 'XBoX Games and Apps' started by Lucas309, Jan 26, 2025.

  1. Lucas309
    Lucas309 Guest

    Can someone help


    So I bought call of duty black ops cold war a few years ago and I deleted it for space last year and today I went to re download it and it's gone. So I go into store and search it but it doesn't even say owned.

    :)
     
    Lucas309, Jan 26, 2025
    #1
  2. PhilMarck Win User

    Can someone help?

    Wrong section. Sounds like a technical problem or something.
  3. Tomm_A Win User

    Can someone help??

    Hello,



    We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).




    [​IMG]


    Thank you for your understanding.



    Respectfully



    Xbox Forum Moderator

    Microsoft Community
  4. Georges C. Win User

    Can someone help?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello SHANTEBOSS, what you did first was the migration and conversion of your Live Gold to Game Pass Ultimate, when that happens Gold becomes Ultimate, as you asked for a refund from Ultimate it canceled your subscription completely.

    In cases like this, you will have to contact Xbox support via chat via the link below to see if they can help you.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  5. pillboxkilla Win User

    Can someone HELP???!!!????

    the only way i have been able to get around this is to clear the system cache and then not download the 3mb update
  6. NC TARHEEL 34 Win User

    Can someone HELP???!!!????

    I am having the same issue.it started last night for me
Thema:

Can someone help

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