Can someone help me with this issue, if not is there anyway I can get a refund?

Hi cris, my names is Oskayra and I will be happy to help you this day

You can request a refund using this alternative link:

https://support.xbox.com/forms/request-a-refund

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Credits: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

If this information was helpful to you, let me know and if you need more help don't hesitate to ask.

Sincerely oskayra

Why don't you do it? just make a new gamertag if you have to and contact him yourself.

Hello XBF,

Is there anyway you can help me resolve this issue? I resubmitted the refund request yesterday. But all I get is a ticket-closed notification. There is no other information in these tickets. Can you message me on my outlook account **(email removed)** and I can forward you the Microsoft response email.

I have done it thanks anyone that is in the uk and haveing the same issues is phone this number 0800 0260329 this number is microsft number for yk sorted out my refund

I'm glad you were able to resolve your issue. Have a nice day CraigParker5.