Can someone help me with these dxdiag errors

BelleMS · Dec 9, 2021

I recently built myself a new PC and upgraded from windows 10 to 11. I didn't have any problems until recently when I tried to play Sims 4.

Origin (the client) opens and runs fine and I was able to download and install the actual game but it won't open. If I try to open it from the desktop shortcut it starts running Origin but then nothing else happens and if I start running it through the actual client it closes the client for a moment then reopens it.

I ran a dxdiag and got these errors back but I'm not sure what it means.

Windows Error Reporting:

+++ WER0 +++:

Fault bucket 1537396753573293400, type 5

Event Name: StoreAgentScanForUpdatesFailure0

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;

P2: 8024402c

P3: 22000

P4: 348

P5: Windows.Desktop

P6:

P7:

P8:

P9:

P10:

+++ WER1 +++:

Fault bucket 1720689148448572111, type 5

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: P

P7:

P8:

P9:

P10:

+++ WER2 +++:

Fault bucket 2166965766117262300, type 5

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: Z

P7:

P8:

P9:

P10:

+++ WER3 +++:

Fault bucket 1749513576061298056, type 5

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: V

P7:

P8:

P9:

P10:

+++ WER4 +++:

Fault bucket , type 0

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: P

P7:

P8:

P9:

P10:

+++ WER5 +++:

Fault bucket , type 0

Event Name: StoreAgentScanForUpdatesFailure0

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;

P2: 8024402c

P3: 22000

P4: 348

P5: Windows.Desktop

P6:

P7:

P8:

P9:

P10:

+++ WER6 +++:

Fault bucket , type 0

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: Z

P7:

P8:

P9:

P10:

+++ WER7 +++:

Fault bucket , type 0

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: V

P7:

P8:

P9:

P10:

+++ WER8 +++:

Fault bucket , type 0

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: P

P7:

P8:

P9:

P10:

+++ WER9 +++:

Fault bucket , type 0

Event Name: StoreAgentAcquireLicenseFailure1

Response: Not available

Cab Id: 0

Problem signature:

P1: Update;ScanForUpdatesForUser

P2: 80070520

P3: 22000

P4: 348

P5: Windows.Desktop

P6: Z

P7:

P8:

P9:

P10:

:)

Farscape247

agree, i re install from fresh once per year as programs being installed and uninstalled leave remnants of trash that starts to bloat the system, i never use third party anivirus rubbish either, there more like malware than actual protection. heres looking at you mcafee, norton and kaspersky lol.

BelleMS1

It was my anti-virus! I use Sophos Home.

I searched it up and apparently, it's a known problem for Sophos with multiple games.

Just had to set sims4 as a local exclusion under 'help'>'troubleshoot'.

This site helped

Allowing games to run along with Sophos Home – Sophos Home Help

Thank you so much for your help!

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey BelleMS, how are you today? Hope you're well.

There are a few things we could try Belle.

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

______________________________________________________________

Then try this:

Go to windows settings > apps > search for The Sims 4 > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Origin app:

Go to windows settings > apps > search for Origin app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

______________________________________________________________

Then, try to uninstall and install the game.

______________________________________________________________

If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Nursemorph

I would start off by saying I am not an expert in DXDIAG (frankly, I barely understand any of it) but every entry seems to be pointing to an Update error (given every P1 entry is Update related).

Do you run 3rd party anti-virus (Avast, Norton, Kaspersky etc)? If so, try disabling it as they can cause no end of trouble...may be unrelated but worth trying

Given the issue is still happening and you have tried restoring (whilst retaining files), if it was me I'd go for a full Windows 11 reinstall, including a full drive format (wiping everything) so that we are starting from scratch...sometimes it's the only way to troubleshoot (and sometimes WIndows restore doesn't solve issues). However, for one game it is a little excessive...depends how badly you want to play the game

BelleMS

Yeah :/ I haven't had any problems with other games or programs.

Can someone help me with these dxdiag errors