Can someone help me please? (Troubleshooting)

"The problem is though, it does not let me do an offline update... Does this requirea piece of hardware?"

If you're using wired ethernet to connect to your network hardware, you must disconnect it prior to attempting the steps outlined in System
updates solution for a Offline System Update (OSU) using the files downloaded to a USB drive from your PC.

If the steps in the link do not resolve your issue, you need a repair of the console.

Thanks so much, Brad!

The problem is though, it does not let me do an offline update... Does this require a piece of hardware?

Thanks again!

Hi Alfie,

Thanks for coming to the forums. We understand you are having issue with error code E 102. The E error codes are all system errors. This is the software on your Xbox console. If you are unable to access any buttons on the troubleshoot you can try an

offline update. If that doesn't work you will most likely need a repair of the console. You can go to

device support to see if the console is in warranty and set up a repair.

Thanks,

Brad

I would recommend and checking on device support for the help also check if your storage is low because having low storage can make it so you can't save game progress since to save game progress you need storage, yours sincerely told up unicorn

Hi Alfie,

To use the Offline System Update, you'll need:

• A Windows-based PC with an Internet connection and a USB port.
• A USB flash drive with a minimum of 6 GB of space formatted as NTFS.

If you click on the link XBF Brad provided, it redirects you to an online support tool that explains everything and provides the files you need to download and extract in order to perform an offline system update. Select I NEED TO UPDATE MY CONSOLE
OFFLINE when you go to the tool and follow all of the steps.

You can also follow this guide on how to reset your console to factory defaults using the USB offline method: https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

If you continue to get E102 startup errors, then the console will need to be serviced.