can someone help me get my xbox microsoft account back?

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

When it will ask for the email to recover, write down the email that the hacker has set up to your account. The rest of the needed information will be regarding the account when it was originally created.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hello ilostcoop,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi ilostcoop,

We appreciate you for bringing this up to Xbox Community Forum.

We would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you.

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.

• When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.
  
• If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?
  
• Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.
  
• When you get to a question that lets you “add more," fill in as much information as you are able.
  
• Email subject lines need to be exact.
  

Meanwhile, we would refer these articles:

• Help with the Microsoft account recovery form
  
• How to recover a hacked or compromised Microsoft account
  
• When you can't sign in to your Microsoft account
  

In regard to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase.



Microsoft Store Support: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I Talked to the live support,, the only option they say i have is to use the form and u only get 2 tries a day and i have used both SMH,,, Not Sure what else to do now,,

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry your wife is experiencing this with her Microsoft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover her account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl