can someone help me fix my xbox game pass problem on pc ?

ElSenorRafalito · Mar 8, 2021

i just bought the xbox game pass ultimate subcribtion and since i never was able to lunch one xbox game pass game after downloading it. every time i try to lunch a game i got the same message : "Tetris® Effect: Connected is currently not available in your account. Make sure you are logged in to the Microsoft Store and try again. Here is the error code, in case you need it: 0x803F8001". i search on the xbox support and it says that i am not alowed to lunch this game eather because i don't own it which in my case is true eather because my i a not subscribe anymore which is not true. i search for a full day for someone to help me but i did not get any awner. i tried everything : relunching the game, relunching my pc, delete and redowload the game, checking if i was connected to my account, and so on but nothing worked ! can someone help fix my problem so i can finally use my xbox game pass and not just scroll down the list of game and hope i can play them one day please ? thanks in advance for your help and also sorry for my bad english i'ts not my first language.

:)

ElSenorRafalito

thanks for trying to help me but when i type the name of the game in my search bar like you said, i only find one icon of the game in my case it is tetris connected so i don't thinks this is the problem i have also it's not only hapening on one of my games on the xbox games pass but all of them and they never worked before. but i may have a theory that can help to solve the problem : i remember after searching in my account that i had a xbox game pass pc subscription 1 or 2 years ago and that i played fews games and one days i stoped my subscription and the day it ended i think when i lunched a game i got the same error so i think my pc think that i still don't have anymore my subcription and when i lunch a game it think that i try to cheat by lunching a game altough i don't have a subcription. it's just a theory but it's all the cues i got

Farscape247

all i can say is try the following which worked for some on sea of thieves with the same error code

If you got the game installed and you already played it but now you can't having the error code 0x803F8001 (that happened to me), follow this instructions and I hope this will be fixed!

1.- Go to "add or remove programs"
2.- Write in the search bar "sea of thieves" and you should see 2 icons -> https://gyazo.com/229b8b9221af575ae1ac77c2055392c3
3.- Uninstall the SMALL ONE https://gyazo.com/e8d4899a5ceb76b5f3bd1c83d67c1644
4.- Launch the game throw "Xbox application", and it will say that your account is not allowed to play (or something like that)
5.- Click on "watch on the microsoft store" https://gyazo.com/4134d8d14a00175d11802076d8a5f422
6.- You will be able to "install" the "game" again, install it, shouldn't take more than 30 seconds.
7.- Once it's installed, go back to the xbox software as usual and press "play"

Seraf__

FM2020 won't run, every time I try to run the game it closes Xbox Game Pass and the game won't start up. My drivers are up to date, I have tried reinstalling the game, reinstalling the Xbox Game Pass, running the game in administrator. Nothing will work.

Can someone please help with a fix?

Thanks

Same problem. No idea how to fix.

Just restart your pc and try to run again fm2020, it usually works.

LynlLy xD

Fixed it!!
I go to my Microsoft account, link https://account.microsoft.com/services/ and Click Manage your PC game pass then cancel the subscription. after that my xbox app and Microsft store was update and I can play normally until the end of this month 'cause I cancel it but its okay I'll re-subscript this anyway.

Hope this will help someone that got a same problem like me.

Super Geek No 1

I have the same problem and MS failed to help after an hour on the phone and a technician literally *** around my pc on to cause more problems pass me on to someone else whos can't help you and disconnected the call

can someone help me fix my xbox game pass problem on pc ?