can someone help fix my account ??

Hello Oliver WhiteOW,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having trouble purchasing Java Realms for Minecraft through your Microsoft account. It's possible that there may be some settings that need to be adjusted in order to complete the purchase. Let us try few troubleshooting steps to help resolve the issue.

Here are the things that we can check:

1. Make sure that your account is set up as an adult account. You can check this by going to account.microsoft.com/family and signing in with your Microsoft account. From there, you can see the account type for each member of your family. If you are added in a family group, you can try leaving from a family group purchase again.



2. Check the payment method associated with your account. Make sure that it's up to date and that there are no issues with the payment method.



3. Try making the purchase from a different device or browser. Sometimes, issues can arise due to compatibility issues with certain devices or browsers.



If none of these steps work, you may need to contact our live support for further assistance. They can help you troubleshoot the issue and find a solution. You can use this link: Contact us | Xbox Support









We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

The enforcement team are the only ones who handle bans. If they denied the appeal, there is nothing else that can be done.

Well, that is bs. I have spent good money on this account, and it is unfair how I can't even contact your enforcement team because they don't have a phone line or email which is extremely stupid. What kind of company doesn't let their players contact their enforcement team? I am not going to be buying or playing anything from Xbox again because of how poorly this company is being run. I wasn't even on my account to begin with and now I have lost my only account.

Hi RHODES, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, run a system scan:

Open the Terminal window by pressing the Windows Key + X and Select "Terminal (Administrator)".

Type this command: sfc /scannow

Press Enter.

If any error is found, they will be patched.

Then use the DISM command.

On the same Terminal window, type these commands:

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Restart your PC.

If that still does not work, please, contact Roblox Support:

https://www.roblox.com/support

You are the only one who can fix your rep. Information on how the rep system works and how to improve your rep can be found here - http://enforcement.xbox.com/home/howto#sub-topic0-0