Can someone call me back?

Hi Mason! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with Microsoft Support. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If the callback doesn't work, try to reach out to them through live chat support. Here's how:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

You might be able to get help from customer service if you're dealing with parental locks on a used console.

Click here for contact information. Customer service is best reached by phone or chat session.

Hello, nobody will call you from these forums. When you try to play the game what happens? Does and error code show up? Does the game just not start???

Is there a number I can call so someone can help me back on online with my profile

Hi, my name is Annanda, thank you for your question and for reaching out.

Angela, the only way to recover accounts is through the recovery form, okay? Here in the community, we have no means to do that, and neither does Support. So to be able to recover accounts, you need to fill out the recovery form as many times as needed.

https://account.live.com/acsr

Here in this next link, at the bottom of it, you can find tips to fill out the recovery form:

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope you understand that Support cannot assist with account recovery, but in case you need further instructions, follow this link:

https://support.xbox.com/contact-us/

The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing ) because what is important here is for you to contact Support. So do this until the contact options appear, okay? Here in the community, we have no access to account/billing information.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.