Can somebody please explain me that?

MARK AS BUG! Probably a bug/exploit with words longer than 7 letters.

Hi Steve,

Thank you for letting us know the explanation you received was satisfactory. Since your question has been answered, we will be locking down this thread. If you have any other questions or concerns, please feel free to come back to the Xbox forums and create
a new thread and we will be more than happy to assist!

Thank you and have a great day!

Hi there. Firstly I appreciate the lengthy detailed reply and yeah your explanation does make sense.

Up until that point I have always had credit in my account and have been used to them taking payment immediately. I didn't realise they took payment much closer to release date if you have zero balance! Cheers for putting my mind at ease

Hi Brad

The trouble is I have just been on with support (via chat) for a good 15-20 minutes and I was none the wiser after he had finished his explanation. It simply doesn't make sense why the original email receipt shows one paypal amount, and today I have been
charged almost 10 times as much via paypal :/

Hi Steve,

Thanks for coming to the forums. We understand have a question on a billing issue. You can check your

order history to see what exactly the details of the charge. You can also request a call from support to have them go over the charges with you. We here on the forums are unable to see into your account.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad