Can' redeem xbox live rewads points

When i try to go and reddem my xbox live rewards points it tells me that i have to update my profile in order to get a deposit. But me and a xbox live support dude tried to fix it but he said i had to contact you guys.

:)

 

xbox live rewads

I got 10 thousands gem that I put in the bank and I got 124 more. I was wondering why

nothing else is unlock besides the 100 gems.

 

xbox live rewads

You'd want to post in the support section of this forum in order for support to check into it for you.

 

Hello Nikko1504,

We cannot complete a deposit of USD from your US Rewards Account into your Norwegian Microsoft Account. This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account,
or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.