Can redeem my pre paid code

Hi Minoco,

Thanks for coming to the forums. We understand have questions on redeeming a pre-paid code. You can follow the guide for

redeeming pre-paid code. Make sure you are logged in on the profile you want the code on.

Thanks,

Brad

where would i redeem my pre paid skin code?

Hey there!

To check, did you purchase the game through the promotion or did you a redeem a pre-paid code? If you redeemed a pre-paid code I'm afraid you wouldn't be eligible for this offer.

Hi,

Please check that you do not have any outstanding or past due balances on your account, those will have to be paid in full before you can proceed to redeeming any content to your account. Please visit here to check: Services
& subscriptions

Then, please make sure that your billing information and payment options are up to date here: Payment options

Please try to redeem your code again online here: https://redeem.microsoft.com

If you continue to get an error in attempt to redeem your code, please contact Xbox Support so they can take a look at both your account and redeem code. You may contact them anytime here: http://support.xbox.com/en-US/contact-us

I had same code...I just chatted with support they said:

The only reason that your code is not redeeming to your account is because you are on an active paid subscription and there is a bit of a known issue with stacking paid subscriptions and pre-paid subscriptions together. 9:44 am

Your current subscription expires on December 8, 2016, and once expired, you can then redeem your pre-paid code without any issues!

This tends to happen mostly when you have a paid subscription and turn off auto-renew and then try and redeem the code. For some reason, with auto-renew off, it blocks codes in the system. Once your current subscription expires, you can
redeem the code without any issues.

Hope this is the truth