Can not use purchase/download games with gold on the Xbox One.

RainbowBunchie3 · Sep 19, 2016

For some reason I am unable to download or purchase games with gold through my Xbox One, whenever I attempt to do so it just takes me back to the games with gold screen. I am certain that I have a gold membership, I am able to join parties and play online.
This has been going on for a week now and it's bugging me a lot.

Any solutions as to what the cause of the problem is or how to fix it?

:)

maxen · Sep 19, 2016

Buying on sale digital games on XBOX ONE

You can buy the games through the website (Xbox One Games | Xbox) and they will be in your Download Queue when you pick up an Xbox One, provided you use the same account.

You can also 'purchase' the free Games with Gold (at no cost) so they too will be ready to download. In fact, you can actually do this right from your Xbox 360 dashboard: navigate to the Games with Gold tab, click A and it will show you the Xbox One games.
Simply purchase them and they will be added to your Xbox One queue, even if you do not have an Xbox One yet.

Note, however, that you will need to be a Gold member for Deals with Gold and Games with Gold; the account you used to post to the forums appears to only be Silver. Also note there is no way to get the free Games with Gold that you have missed, or the Deals
with Gold you have missed.

Let us know how you get on.

Core_2 · Sep 19, 2016

Can't download Xbox one free with gold games due to age restriction.

My 12yr old has a Gold subscription and Xbox 360. One of the big seller advertisements on the Gold page is to download (purchase) Xbox One games, and have them

ready for when you purchase a Xbox One.

However, we can't make purchases on Xbox.com to obtain the free with gold games, even if they are rated E for eveone. The only place he can purchase games is direct on the 360.

Mister Cizl · Sep 20, 2016

Hey RainbowBunchie3! Are you able to get them from the website? Give it a shot and let me know how it works!

Mister Cizl

Hey RainbowBunchie3! Are you able to get them from the website? Give it a shot and let me know how it works!

maxen

You can buy the games through the website (http://store.xbox.com) and they will be in your Download Queue when you pick up an Xbox One, provided you use the same account.

You can also 'purchase' the free Games with Gold (at no cost) so they too will be ready to download. In fact, you can actually do this right from your Xbox 360 dashboard: navigate to the Games with Gold tab, click A and it will show you the Xbox One games.
Simply purchase them and they will be added to your Xbox One queue, even if you do not have an Xbox One yet.

Note, however, that you will need to be a Gold member for Deals with Gold and Games with Gold; the account you used to post to the forums appears to only be Silver. Also note there is no way to get the free Games with Gold that you have missed, or the Deals
with Gold you have missed.

Let us know how you get on.

ngocphi

Actually it is

Since you have e a bunch of xbox series x you MUST BE signed into the account that has the xgu and previously downloaded the games

You cannot use gamepass to enable access to xbox one games with gold games

You need full xgu or gold

Only one home console and only the profile with xgu can roam and only while connected to live

You can only use one console to access your main profiles with games with gold and purchases on offline

ngocphi

Gamepass has always been an xbox one feature only

Any games with gold or purchased seperately is a seperatr download

you can only get games from gamepass within the xbox one as it still requires the gamepass app

If you make the purchase the game or games with gold then you still get to keep them

XBF Crystal P

Hey there Bruno,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the Xbox 360 games with gold.

I recommend checking out the following troubleshoot article:
Troubleshoot Xbox 360 Marketplace purchasing. The solutions on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.

Also use the solutions on this page if you have problems purchasing or downloading Xbox 360 content in the following scenarios on your
Xbox One console:

Downloading a free Xbox 360 Games with Gold game
Making a purchase or acquiring free content in the Xbox One avatar app
Making a purchase or acquiring free content in the Windows 10 avatar app
Purchasing or acquiring a free Xbox 360 game

Hope this helps.

Can not use purchase/download games with gold on the Xbox One.