Can not set my passkey

Hey there,

The best route for account assistance will be reaching out to our phone or chat support teams through our
Contact Us page. They'll be able to have a look in your account details and determine what the issue may be.

Hope this helps!

Hi there,

I believe you can set a passkey which will be required to before you sign in to your profile, buy things or change settings. Settings > Sign-in, security & passkey > Create Passkey, once that is created you can go back to Account > Sign-in, security & passkey
> Change my sign-in security preferences > Ask for passkey, here you can select continue to stop using auto sign-in and use passkey. Here's a LINK
with more details on passkeys.

You can create a passkey.

A passkey helps to prevent unapproved charges. You can choose to require a passkey to make any purchase on Xbox Live. Setting a passkey helps prevent children from making unapproved purchases.

How to create your passkey

1. Press the Xbox button to open the guide.
2. Select System > Settings > Account.
3. Select Sign-in, security & passkey.
4. Select Create my passkey.
5. Enter a 6-digit passkey, and then re-enter the passkey to confirm.

Your passkey has now been set.

Hi there

you can set passkey codes for purchases which will require either a passkey or your sign in password for the account.

This can pop up each time your child tries to purchase anything.

To do this

On your console signed into the account

Head over to

-settings

- Account

- sign in, security & passkey. this may prompt you to put your account password in.

- create passkey.

Once its created head back to the passkey page and click

Ask for my passkey - click

Change my sign in and security

You probably want the option

Ask for my passkey. This prompts you to type in your passkey, before signing in, buying things and changing settings.

You can remove it and reset it up if you want or don't set a new one up.

Remove Your Passkey:

1. Press the Xbox button to open the guide.
2. Select System > Settings > Account.
3. Select Sign-in, security & passkey.
4. Select Delete my passkey.

Change Your Passkey:

Once your passkey has been removed, you can create a new one:

1. Press the Xbox button to open the guide.
2. Select System>Settings>Account.
3. Select Sign-in, security & passkey.
4. Select Create my passkey.
5. Enter a six-digit passkey, and then re-enter it to confirm.