Can not get a refund

pg95_ca · Dec 2, 2018

I ordered Shadow of the Tomb Raider digital deluxe version in Nov 24. I found out there was something (like a outfit/gun) missed, so I kept ordered that in the next day. I found out shortly that I ordered the wrong version, which is the standard version
of the game (missing some contents).

Nov 28, I tried help chap in xbox website. After waiting 2 hours, I got a person help me. He told me I need to get refund and purchase the right version. He sent me the link. I input all the information and submitted. Then the person told me I can
purchased the new one now. I waited 2 hours and ordered the digital deluxe version.

I got email after 2 days. It looks I can not get the refund. So I went to the refund website again to request refund. Today I got emails said I can not get the refund. Since I paid a game twice, how can I get the refund.

BTW, I have tired to chat with a person for hours since the first time I got a refund denied emails from Microsoft, but the website kept pushing a virtual agent talk to me.

Thanks for all the help.

:)

xEliteODSTx · Dec 2, 2018

Can I get a refund on DLCs?

Lol no.

I thought you were going to say advanced warfare. But man, you're talking GHOSTS......Click to expand...
Click to expand...

Ghosts was garbage, I only bought it because it was one of the only split screen games that released in 2013 for the Xbox One, I actually like advanced warfare.

mk30001 · Dec 2, 2018

Can I get a refund on DLCs?

Can I get a refund on the time I spend reading this post?

Smwutches · Dec 2, 2018

You would need to try replying to the email you received declining the refund. Support can no longer issue refunds.

XBF Leslie D · Dec 2, 2018

Hi Pg95_ca,

I'm sorry to hear about all the hassle trying to get a refund. Now, in regards to refunds our support agents online via chat and on the phones no longer process out any refunds. All refunds are processed through the

Refund webform. If you have questions about the decision please reply to the confirmation email sent to you from your refund request case.

pg95_ca · Dec 2, 2018

Thank you Smwutches. I will try to reply that email.

pg95_ca · Nov 6, 2018

Thank you for your help. I will reply that email.

XBF Leslie D

Hi Pg95_ca,

I'm sorry to hear about all the hassle trying to get a refund. Now, in regards to refunds our support agents online via chat and on the phones no longer process out any refunds. All refunds are processed through the

Refund webform. If you have questions about the decision please reply to the confirmation email sent to you from your refund request case.

pg95_ca

Thank you for your help. I will reply that email.

pg95_ca

Thank you Smwutches. I will try to reply that email.

Smwutches

You would need to try replying to the email you received declining the refund. Support can no longer issue refunds.

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you wanted a refund for your subscription. No worries, you can submit a refund for it by following the instructions below but if you haven't turned off your auto-renewal yet, kindly do this first;

1. Go to https://account.microsoft.com/services

2. Sign in to your Microsoft account.

3. Navigate to the Xbox Live Subscription

4. Click "Manage".

5. Choose either "Cancel" or select "Change" below that to turn off auto-renew.

To request a refund, kindly sign in to your account and fill out the Manual Refund Webform on this link: https://support.xbox.com/en-US/forms/request-a-.... You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.

Can not get a refund