Can not download shadow data

H322B327 · Apr 15, 2017

When i start the game it does not show any problems, but in shadow mode

are zero shadow missions. When i tried to challange a friends shadow the game

says that it can not load anything from the ultra tech server, but my

friend can play my shadows wich i uploaded. My connection and NAT (teredo)

are fine and i even opened all xbox live ports.

:)

optik · Apr 15, 2017

RAAM’s Shadow: Pack 2

can any one download RAAM’s Shadow: Pack 2 ?

jdlampley · Apr 15, 2017

Xbox One Data usage

I turned my one on this morning for a quick game of Shadow of Mordor before I had to go to work, and my console wanted me to download a 7.5 GB update. Really? I got 1 GB of data left on my 20 GB plan this month. Yeah, I live in a rural area and this is the
best data plan I can afford. I do not play on line because I cannot afford the data, and I buy all my games in the store. I have already changed from Wildblue internet to Verizon 4G so I could get more data, and faster downloads because of the one. With Wildblue
I was waking up a 1am and turning my one on so I could download the updates for free, but it was taking so long that it was still costing me data. These updates are getting frustrating, and I cannot afford to burn thru all my data on updates to games.

Come on Microsoft you are killing me!!!!!!

Catherine Cus. · Apr 18, 2017

Hi,

The Xbox profile, the in-game account and the device network connection with the Xbox Live server are several factors that we have to consider when troubleshooting issues playing games. For us to provide you with the best approach of resolving this issue,
kindly answer the following questions:

Have you tried playing other games and check if the same issue occurs?

Are you using Xbox One or Windows 10?

Have you made any changes to your device before encountering this issue?

If you're using Xbox One, we suggest clearing the console's MAC address. Here are the steps:

Scroll left on the Home screen to open the Guide.

Select Settings.

Select All Settings.

Select Network.

Select Network settings.

Select Advanced settings.

Select Alternate MAC address.

Select Clear.

Select Restart. Access the game again and check if the same instance occurs.

H322B327 · Apr 19, 2017

I play on Windows 10 and i do not have other Xbox one cross play games.

Somehow i get shadow data in survival mode now. Even if it says it can't, i press cancel and it just gives me a stored shadow or something like that now.

But in shadow lords mode i just can not find a shadow mission. It never tries to download any data for shadow lords.

Catherine Cus. · Nov 2, 2018

Thanks for keeping us in the loop.

Here are the troubleshooting solutions that you can perform to resolve this concern:

Solution 1: Run apps troubleshooter

Click this
link and run the Windows apps troubleshooter. This can help resolve issues regarding games downloaded from the Windows Store.

Solution 2: Check for updates for the game and the device. Refer to the following links for the steps:

Check for updates for apps and games from Windows Store

How to get software and driver updates for Windows 10

Solution 3: Try using a different account

See
How to switch between Microsoft accounts in the Xbox app on Windows 10 for the steps.

Solution 4: Uninstall and reinstall the game

For you reference, see
How to uninstall and reinstall a game on Windows 10.

Keep us posted with the progress. We'd be glad to further assist you.

Catherine Cus.

Thanks for keeping us in the loop.

Here are the troubleshooting solutions that you can perform to resolve this concern:

Solution 1: Run apps troubleshooter

Click this
link and run the Windows apps troubleshooter. This can help resolve issues regarding games downloaded from the Windows Store.

Solution 2: Check for updates for the game and the device. Refer to the following links for the steps:

Solution 3: Try using a different account

See
How to switch between Microsoft accounts in the Xbox app on Windows 10 for the steps.

Solution 4: Uninstall and reinstall the game

For you reference, see
How to uninstall and reinstall a game on Windows 10.

Keep us posted with the progress. We'd be glad to further assist you.

H322B327

I play on Windows 10 and i do not have other Xbox one cross play games.

Somehow i get shadow data in survival mode now. Even if it says it can't, i press cancel and it just gives me a stored shadow or something like that now.

But in shadow lords mode i just can not find a shadow mission. It never tries to download any data for shadow lords.

Catherine Cus.

Hi,

The Xbox profile, the in-game account and the device network connection with the Xbox Live server are several factors that we have to consider when troubleshooting issues playing games. For us to provide you with the best approach of resolving this issue,
kindly answer the following questions:

Have you tried playing other games and check if the same issue occurs?
Are you using Xbox One or Windows 10?
Have you made any changes to your device before encountering this issue?

If you're using Xbox One, we suggest clearing the console's MAC address. Here are the steps:

Scroll left on the Home screen to open the Guide.
Select Settings.
Select All Settings.
Select Network.
Select Network settings.
Select Advanced settings.
Select Alternate MAC address.
Select Clear.
Select Restart. Access the game again and check if the same instance occurs.

I Rezyl Azzir I

Hello Shadow,

you can factory reset your console and keep your data but I suggest you uninstall the game first and reinstalling it to see if that fixes the issue.

SmugSaucer250

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Can not download shadow data