can not contact support or submit warrty repair online or via callback as both have faults

Can not contact support. tried submitting warranty claim online but wont complete. i get a message sorry something went wrong on our end try again later. I have for the last 2 weeks. Tried using call back. submit my number get same error message. Just need to have xbox fixed.

Fault listed below.

The issue first started when I turned my Xbox on using one of the 4 controllers set up for this Xbox. The console would turn on but the Xbox light on the controller would begin to flash and I would have no function of the controller. I tried all controllers and they responded the same way. It was as if they had lost sync with the Xbox. I attempted to sync the controllers press sync button on controller and Xbox light started flashing rapidly but when I pressed the sync button on the Xbox it would not respond. I attempted to do a restart holding power button down on Xbox until it turned itself off. I then attempted to restart the Xbox but this time when I pressed the power button on the controllers the Xbox would not turn on. I had to turn the Xbox on directly using its own button. Again, once booted controllers would not connect nor would the sync button on the Xbox function.

After doing some research It was advised to power cycle the console. I shut the console down removed the power cord for 10 seconds plug it back in and to my amazement the console turned on when I pressed the power button and functioned as normal. Once the console was shut down (console was set to power saving mode) the next time I went to use the Xbox the exact same fault occurred and I would have to use the power cycle routine to be able to use my Xbox. This became frustrating to continually have to pull the power cord out and in just to have a quick game or watch Netflix.

I got sick of this and it was suggested as a help option from Xbox trouble shooting to reset the console. I factory reset as per instructions and reset the console. It was then that issues started to occur. First passwords for Netflix, Prime, Stan and Disney would not be remembered. Then the apps icons would not respond, I would have to uninstall and reinstall to get them to work. After about 2 weeks the controller issue started again and to use the console, I would have to power cycle again. Then the console stopped recognizing my external hdd. It would see the internal and the Seagate memory card but not my ssd nor my hdd. I would need to unplug the hard drives power them down and re-plug them back in sometimes several times to be recognized. All my games would show up but if I selected to play one the console would not load it but I would get a message xxxxxx taking too long to load. Unplug power off hdd plug back in and it would work. It's not the hard drives as I've had then plugged into other consoles turning on and off and had no issues. FYI, I have the faulty Xbox series X, working Xbox series S, 2 Xbox one X, Xbox one S in the house to test on and it works fine with them.

My latest troubleshoot was to have the hdds set to always on and never shut down. I also changed power setting on console to instant on. This worked again for a few weeks until another user used the console under their gamer tag. My instant resume games would not begin, I quit the game and attempted to start it again and it was un responsive with message xxxx taking too long to load. I was forced to power cycle the console off as nothing was loading and by doing this the controller fault and hdd not recognized issues happened again.

The last straw occurred tonight twice. My wife was playing rocket league and lost all control the controller light was on but no buttons would make the Xbox respond could not make Xbox go to home screen by tapping Xbox button on controller nor power Xbox off with controller. Had to turn of Xbox same faults power cycle working. Then I was watching Netflix switched to home selected stan was scrolling choosing something to watch and controller stopped responding no function worked could not turn Xbox off from controller. I pressed box power button on the console and the light began to flash but not power down it did this for 5 minutes before it shut down. I restarted the console and once it loaded to home screen it was very slow to reload apps and show games.

Since this has been occurring the Xbox has become slow to load and respond. Quick resume games would lock up. I have been getting High latency and packet loss when playing on this console but no issues on any other consoles (this console is connected via cat6 Ethernet cable directly to my gaming router as are all other consoles). This Xbox series x has become virtually unusable and I request a new replacement console not a repaired or refurbished console.

:)