can not connect my xbox one s using ethernet cable

GalacticClub1 · May 11, 2017

i get an error saying ''to connect to this network, you'll need to enter additional authentication info. if you have an alternate mac address choose enter alternate mac address using ethernet cable on xbox one s''

:)

Silen7 · May 11, 2017

How to Connect Internet Cable directly to Xbox 360

Hi everybody.

So recently I've been experiencing a lot of lag on CoD, i.e, whenever I join a game I get 2-bar and 3-bar connections. So I decided to search for some solutions. I read somewhere that I can fix this problem by directly connecting my Xbox to the router using an Ethernet cable. Now the problem arises as I do not possess an Ethernet cable.
Currently, I have a cable through which Internet is supplied (It's a Fibrenet connection, which uses Optical Fibres for transmitting the Internet) and this cable is connected to a router which provides me WiFi.
I was wondering if I can connect my Internet Cable directly to the Xbox 360 without Ethernet cables.
(The cable looks exactly like an Ethernet cable so it can fit into the Ethernet jack of the Xbox, so that problem is covered.)

EDIT : I connected the Internet Cable to the Xbox but when I tested connection, It does not connect to Internet. Help

KaosBerserker · May 11, 2017

kinda of an odd thing here

At work I cant connect to xbox live using an Ethernet cable but I can connect wireless I want to connect with the Ethernet cable since my signal is ok now at home using the same xbox I can connect to xbox live just fine using an Ethernet cable the cable
at works just fine ive used on my older xbox and laptop so I know its not the cable

Mister Mascot · May 12, 2017

Hey there GalacticClub1,

Sorry to hear about the network issues. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed

Upload Speed

Latency

Packet Loss %

Wireless Strength (if applicable)

Modem Manufacturer

Router Manufacturer (if being used) as well as the model number

NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.

After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).

Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

Also, which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, you may be in a country or region that's not officially supported. That could mean that some features may not work properly.

That information will help us determine the next best steps. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Shefriendzoned · Nov 1, 2018

Here you go man!! Hope this helps.

If you are running into the "Additional authentication needed" error message or are running into error code 0x4000000000000000

while trying to connect to your network, give the following steps a try:

1.From the error message, select Enter alternate MAC address at the bottom of the screen, then select Manual

2.On a wireless PC connect to the Wi-Fi network you are trying to connect your console to. Once you have connected to your wireless network,

you will now need to get the MAC address (physical address) of the PC

3.From your PC, open Command Prompt by typing CMD in the Cortana search box and then type ipconfig/all

4.Your MAC address is listed as "Physical Address" and is shown under the Ethernet adapter Ethernet section. Copy this number down and go back to your Xbox One console.

5.From your Xbox One console, enter the MAC address of your PC into the Alternate Wireless MAC address field. Once you have entered your MAC address,

try connecting to your wireless network again.

Dobo-76163B64-A063-4

I thought it may have been my ethernet cable because my Xbox One can't connect wired, but can connect through wireless, so I tried using a different ethernet cable and it didn't fix it. I used to be able to sign into Xbox Live on both my Xbox 360 and Xbox
One wired, but it stopped working about a month ago and I haven;t changed anything on my modem, it's weird :S

Mister Mascot

Hey there GalacticClub1,

Sorry to hear about the network issues. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed
Upload Speed
Latency
Packet Loss %
Wireless Strength (if applicable)
Modem Manufacturer
Router Manufacturer (if being used) as well as the model number
NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

Also, which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, you may be in a country or region that's not officially supported. That could mean that some features may not work properly.

That information will help us determine the next best steps. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Shefriendzoned

Here you go man!! Hope this helps.

If you are running into the "Additional authentication needed" error message or are running into error code 0x4000000000000000

while trying to connect to your network, give the following steps a try:

1.From the error message, select Enter alternate MAC address at the bottom of the screen, then select Manual

2.On a wireless PC connect to the Wi-Fi network you are trying to connect your console to. Once you have connected to your wireless network,

you will now need to get the MAC address (physical address) of the PC

3.From your PC, open Command Prompt by typing CMD in the Cortana search box and then type ipconfig/all

4.Your MAC address is listed as "Physical Address" and is shown under the Ethernet adapter Ethernet section. Copy this number down and go back to your Xbox One console.

5.From your Xbox One console, enter the MAC address of your PC into the Alternate Wireless MAC address field. Once you have entered your MAC address,

try connecting to your wireless network again.

ProBluecheese21

The only thing that worked for me was buying an ethernet cable and establishing a wired connection to the Xbox S. This is a common issue with the Xbox S as far as I can tell. Most any category ethernet cable should work. The higher the category, the faster
the connection.

RahulSanthosh

The 360 system link page says you need an ethernet crossover cable that allows you to connect 2 consoles to themselves.

Can I use this cable and connect my xbox one and 360 or do I need a router and normal ethernet cables?

can not connect my xbox one s using ethernet cable