Can not claim Xbox Bundle

Hi, Kuhlego! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are having trouble claiming your bundled items.

• To clarify, do you see "Claimed - Included with this device" next to the item's picture at Settings > Account > Included with this Xbox Console?

The reason why I'm asking is that bundled items can only be claimed once per console, and most users claim them during the initial console setup process. I'm referring to when you turn a console on for the first time and it asks for updates as well as your account information.

It's worth mentioning that the "Claim for different account" button is there to provide instructions on how you would need to go about claiming these items for a different account than the one used in the initial console setup process. This button continues to appear on the "Included with this Xbox Console" screen even after the items have been claimed.

I'll be looking forward to your reply.
Best regards.

Hi noah jeanpetit,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to claim your Xbox Series S bundle. Just a reminder, we do not have a vision on your account here and what includes with your purchase. However, we can provide you steps on how you can claim the inclusions of your purchase. To claim the bundle, you need to follow these steps:



1. Sign in to your Xbox account on your console.

2. Go to the Microsoft Store on your console.

3. Search for the bundle you want to claim (Fortnite and Rocket League).

4. Select the bundle and click on "Claim".

5. Follow the on-screen instructions to complete the process.



If you're still having trouble claiming the bundle, you can try contacting Xbox support for further assistance. They will be able to help you troubleshoot the issue and get the bundle claimed.

For you to be able to contact our dedicated Xbox support, please access this link https://support.xbox.com/en-US/contact-us. When you are on the page, you will see an option to reach them through call or chat.

Welcome YanYannn

Microsoft Community Moderator

Hi,

If its still in the store , fornite's add ons , you will still able to buy it otherwise you will have to search on the web to see if there is still some retaillers who sells it.

Regards

Hi there!

You will either need to check with the Fortnite store to see if it is available or check on the Xbox Marketplace to see if you can purchase it. Or look online if there is anywhere that is selling it Have a shop around!

Hope this helps!

Check the Fortnite intel website,
maybe there is some more info on there.