Can not cancel Xbox pass subscription

To cancel your Xbox Game Pass subscription, you must log into the Xbox.com account and go to the My Account section, then Services and Subscriptions. There is no commitment for the Xbox Game Pass and so it can be canceled at any time.

You can put there Xbox Game Pass for PC, or Xbox Game Pass for Console, or Xbox Game Pass Ultimate. The type of subscription you canceled.

The option you have now is to upgrade your Game Pass for Console to Xbox Game Pass Ultimate so you can have access to the game pass library as well as play online multiplayer games.

Or you can buy an individual Xbox Live Gold subscription.

You can also cancel the subscription, then check the option "cancel and refund immediately" so you can get the correct subscription that you would like.

Hi! if you would like to cancel you xbox music pass then you can click on the link below that will walk you through the steps.

support.xbox.com/.../cancel-xbox-live-gold-subscription

Hello,

Thank you for reaching out to the Xbox support forums! I'm sorry for the inconvenience that this account and billing issue may be causing you. To submit a cancellation, it can be done on console, within the Xbox PC app, or you can visit the cancelation menu directly online. I will provide the links below that can assist.

Cancel an Xbox Game Pass Subscription

If you're unable to cancel even after logging in through the link above, you may also contact us directly for further asisstance;

Xbox Support - Contact Us

I understand how confusion the multiple options of subscriptions can also be. With that being said, I wanted to drop one more link for you that explains the differences through the multiple subscriptions available. If you're playing on PC, it's possible that an Xbox Game Pass subscription on console was purchased or a standard Xbox Live Gold subscription. To access the library of Game Pass games on PC, Game Pass Ultimate or Xbox Game Pass for PC are available.

Compare Xbox Game Pass Subscriptions

Hope this helps!

-Tali