Can not cancel subscription for XBox Game Pass

Discus and support Can not cancel subscription for XBox Game Pass in XBoX on Consoles to solve the problem; I have an issue with canceling XBox Game Pass. I can not see my subscription under Services & subscriptions for my account in Microsoft page nor XBox... Discussion in 'XBoX on Consoles' started by EmirNurkovic, Aug 5, 2021.

  1. EmirNurkovic
    EmirNurkovic Guest

    Can not cancel subscription for XBox Game Pass


    I have an issue with canceling XBox Game Pass. I can not see my subscription under Services & subscriptions for my account in Microsoft page nor XBox console itself, where I am logged in with account that has XBox Game Pass. I can see successful bank transaction to Microsoft each month, and Game Pass works, but I want to cancel that.

    I would be really thankful if anyone could help me as this is really frustrating.

    :)
     
    EmirNurkovic, Aug 5, 2021
    #1
  2. Zodiac R4X Win User

    annulation abonnement xbox game pass ultimate

    To cancel your Xbox Game Pass subscription, you must log into the Xbox.com account and go to the My Account section, then Services and Subscriptions. There is no commitment for the Xbox Game Pass and so it can be canceled at any time.
  3. Rostom L Win User

    Can I get my refund?

    You can put there Xbox Game Pass for PC, or Xbox Game Pass for Console, or Xbox Game Pass Ultimate. The type of subscription you canceled.
  4. Francia J. Win User

    I just bought Xbox live gold and it’s not letting me play 2k23 park

    The option you have now is to upgrade your Game Pass for Console to Xbox Game Pass Ultimate so you can have access to the game pass library as well as play online multiplayer games.

    Or you can buy an individual Xbox Live Gold subscription.

    You can also cancel the subscription, then check the option "cancel and refund immediately" so you can get the correct subscription that you would like.
  5. XBF - Tali Win User

    Can't cancel or see "microsoft gaming subscription"

    Hello,

    Thank you for reaching out to the Xbox support forums! I'm sorry for the inconvenience that this account and billing issue may be causing you. To submit a cancellation, it can be done on console, within the Xbox PC app, or you can visit the cancelation menu directly online. I will provide the links below that can assist.

    Cancel an Xbox Game Pass Subscription

    If you're unable to cancel even after logging in through the link above, you may also contact us directly for further asisstance;

    Xbox Support - Contact Us

    I understand how confusion the multiple options of subscriptions can also be. With that being said, I wanted to drop one more link for you that explains the differences through the multiple subscriptions available. If you're playing on PC, it's possible that an Xbox Game Pass subscription on console was purchased or a standard Xbox Live Gold subscription. To access the library of Game Pass games on PC, Game Pass Ultimate or Xbox Game Pass for PC are available.

    Compare Xbox Game Pass Subscriptions

    Hope this helps!

    -Tali
  6. Njal the Blue Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    You would be best placed to create your own thread.

    If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
    Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

    You can cancel your Game Pass Ultimate membership at any time, and you will
    continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

    Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
    Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends
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Can not cancel subscription for XBox Game Pass

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