Can not add a new credit card to pay with.

As the titel says i have trubble with adding a new credit card to pay with in the xbox store! when i try to ad a new one i dont get a error massege or anything, i fill in all the information and presses "save". then nothing happens and i get back to where
i get the option to add a new card.

I have been in touch witht the support and they can se the credit card in my profile, but i cant.... so it is registerd as one way of paying but i cant choose it.... because i cant see it.

It is the same on the computer, if i do it over microsoft.com or xbox dosnt matter....

Since i have no clue what can be wrong i really hope someone can help me!

Sorry for bad english.... im a swede

:)

 

i want to pay my past due

No. You would have to either add money to the card you have on file or add a new credit card/paypal to pay off the balance before you can add a prepaid gold card.

 

XBL CODE

You would either need to add funds to the card you have on file or add a new credit card/Paypal to pay off the balance you owe before you can add the prepaid card.

 

Hi Joel,

Can you try on a different browser on your PC or perhaps clear your cache?

If Support can see it, it should be there, it might just be a browser issue not updating or something.

 

I cleard the cache with help from the support and have tried other browsers.... even the android app and cant se my card there either..

 

I have the same Issue here, I cant see my debit card info

and if I try to save It one more time it doesnt allow me

It says that the Debit is already in the system but i cant see It

Please help

 

@BRYAN94B -

I recommend double checking and confirming that your Xbox Live account region matches your physical region. If you aren't sure how to do that, you can follow the steps in this

region migration guide.

@j0el455 -

I've sent you a Forums Private Message. You can check those by clicking here. Please respond via PM as well.

Thanks!