Can not access Messages on Windows 10 App since most recent Dash update.

Ever since the last update pushed through for the new dashboard, I have lost access to my messages via the windows 10 app. I have updated my user information, I have reset my xbox one settings (because thats what microsoft chat support told me to do) and
to no avail, it still will not work.

after an hour and a half of microsoft troubleshooting with me, they did not have an answer, my baby woke up (because this all happened late into the night) so i had to leave the chat. does anyone have any suggestions why my messages work on my xbox one,
my phone, the browser (via google chrome) but not through the windows 10 app?

Thanks in advance!

:)

 

Status Update on Recent Issues

If you are on the most recent version of Jigsaw, and you are still experiencing issues, please write us a private message on Facebook.

In order to make sure that you are on the most recent version of Jigsaw, please open the Charms Bar by using the Windows key+C while you are in the Windows Store and check if there are any pending app updates for you under Settings -> App updates.

 

My Xbox app won't show my messages. Please help!!!

I can send messages on my phone, but not my Windows 10 Xbox app. This has happened since the developers update. I am not behind any firewall that would prevent this. My reputation is excellent.

 

Hi,

A server error or a corrupted profile data are usually one of the reasons why you are experiencing this issue. To look more closely into this, we need more information for us to identify why this issue is happening. Kindly answer the following:

• Are you getting any error messages upon accessing the Xbox app's messages on your Windows 10 computer?
• Have you tried signing in a different account to the Xbox app and check if the same instance occurs?
• Have you made any changes on your Windows 10 device prior to this case?

In the meantime, perform the following solutions that can help resolve your concern with the Xbox app on your Windows 10 computer:

Solution 1: Run the troubleshooter for Windows apps

Check out this
page and follow the prompts on your screen.

Solution 2: Check for updates for apps and games from Windows Store

Click this
link and perform the steps provided.

Solution 3: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided

here.

Solution 4: Sign in as a different user

1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select Switch account.
3. Sign in with an account other than the one you were using.
4. Access the Xbox app and check if it now works correctly.

Solution 5: Uninstall and reinstall the Xbox app

1. Type Windows Powershell in the search box.
2. Right click Windows Powershell and select Run as administrator.
   
3. Copy and paste the following command: get-appxpackage Microsoft.XboxApp | remove-appxpackage
4. Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.

 

I'm having the same issue across many Windows 10 devices. Although clearing the App Data works for a few hours, as soon as I receive another message the problem comes back. This is happening on my Desktop, Laptop, Tablet and phone. I have also tried fresh
installs on my phone and desktop of the OS and still the issue persists. Not only that but it's also happening in the Beta Xbox apps too.

 

Hi,

We'd like to know if you were able to perform all the solutions provided beforehand and check if the same instance occurs.

Also, if you have any third-party antivirus programs installed on your device, disable it. Make sure to restart your device to sync all changes made and check if the Xbox app works correctly.