Can not access game i bought

Discus and support Can not access game i bought in XBoX Games and Apps to solve the problem; started up a game got : "Sea of Thieves is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the... Discussion in 'XBoX Games and Apps' started by yroosTetherington, Mar 11, 2022.

  1. Can not access game i bought


    started up a game
    got : "Sea of Thieves is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001"
    uninstalled so i could reinstall it
    can not reinstall from store as it demands i buy a game pass or from the xbox app despite me buying the game long ago
    how can i fix this?

    :)
     
    yroosTetherington, Mar 11, 2022
    #1
  2. XBF - Staniel Win User

    Can not access game i bought

    Greetings yroosTetherington,

    Sorry to hear about your issue with that particular error code. We have a support article talking about that specific code here. Specifically, it pops up when a game is shown as not being owned by an account. This holds true with the error message you are receiving.

    I would verify that you are logged into the store with the account that owns the license for the game. You can double check this by going to the Microsoft account page login, Login, going under your order history and checking for the Sea of Thieves game. Double check for any special editions, I know Sea of Thieves had a couple including the Anniversary edition.

    Once you verify the account has the license, go back into the store and ensure it's the same account logged in at the top right. You can sign out and sign back in here as well to make sure. I would also recommend launching the Xbox app and the Console companion app if you have it installed. These double checks the connections to the Xbox network and verifies entitlements.

    You can also go to the Your Library section in the store once logged in and see your previous purchases. I would search for Sea of Thieves on this list and download from here to make sure the right version is downloaded.

    Double check these and let me know if it works!
  3. ImTheReason1 Win User

    Can someone else not play digital games?

    I cannot access games that I have bought but I can access games that my friend bought through game sharing. microsoft needs to fix this ASAP.
  4. MikeyCronauer Win User

    Can't access a game I bought

    I think I added it as a trusted device the right way, it shows up in my account's devices, but I still don't have Subnautica, and even worse I lost every paid DLC I had for Destiny 2, I had all but one and now they're all gone, despite me keeping my game progress and items I gained from those DLCs
  5. andersonpassos Win User

    Can't access a game I bought

  6. davemcfly85 Win User

    changing my account info

    NOTHING can be transferred to another account including remaining LIVE, MS points, game score etc. as the other poster said you CAN access any DLC like games from any account on the same console that bought it originally. I have 2 accounts on my 360 (mine
    and my cousin's) and he can access any games that I bought from the marketplace with no problems.
Thema:

Can not access game i bought

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