Can I talk to an agent?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nani384, this is really strange because when there is this message you can do an activity check as shown in the instructions in the link below.

Check the recent sign-in activity for your Microsoft account

https://support.microsoft.com/en-us/account-bil...

What happens if there's an unusual sign-in to your account

https://support.microsoft.com/en-us/account-bil...

However you mention that you tried to recover the account twice, which was exactly why the request was declined, usually because not enough information was provided.

Hello Benjamin, you can try contacting Microsoft by clicking on the “Contact Support” available on the interactive guide.

However, I would like to let you know that we're not able to change account information. They can only assist with the methods available there.

Hello Benjamin, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear that your account has been compromised, and the information was changed. At the moment, the best option is trying to recover the account by using the Microsoft interactive guide below:

https://support.microsoft.com/account-billing/h...

As a reminder please notice that no one at Microsoft can view or change the account details for you, this is for security policies

No. You do not understand. I need to get in a actual conversation and that as soon as possible. My business presentations will be gone and my sons video games he plays on it too. Please we have spent alot of money.

You would need to submit a refund request. https://support.xbox.com/help/subsc...scriptions/digital-goods-subscriptions-refund