Can i speak to someone directly instead of doing the account recovery thing?

Discus and support Can i speak to someone directly instead of doing the account recovery thing? in XBoX Accessibility to solve the problem; about a month ago I lost access to my email for another microsoft account because they think it was stolen yet it wasn't I simply logged in on the... Discussion in 'XBoX Accessibility' started by RaphtaliaTheTanuki, Jan 13, 2023.

  1. Can i speak to someone directly instead of doing the account recovery thing?


    about a month ago I lost access to my email for another microsoft account because they think it was stolen yet it wasn't I simply logged in on the laptop i had gotten this caused me to lose access to many other accounts connected to the email such as my main xbox account and I've been very fed up with the account recovery system i put in as much details as I can and it still tells me I don't have sufficient data is there anything else I could do to recover my account or is it just lost forever?

    :)
     
    RaphtaliaTheTanuki, Jan 13, 2023
    #1
  2. Georges C. Win User

    Can i speak to someone directly instead of doing the account recovery thing?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello RaphtaliaTheTanuki, I'm sorry about what happened to your account, however in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Photonimus Win User

    Cannot renew Xbox Gold / change payment option

    What country do you live in?

    Someone can give directly give you the support number for that country, instead of the contact page here.

    Once you call, speak to the billing department.
  4. Zahir_Ramathula Win User

    Account suspended for no reason

  5. SweetMonet Win User

    can i speak to a human for account recovery?

    Hi, Aaron! I'm sorry to hear you're having trouble recovering your account. No worries, I'm happy to assist you with this today.

    I understand it can be frustrating not being able to recover your account even after using all available online resources. I recommend trying the following steps to get in touch with Xbox Customer Support, as they are best equipped to further investigate and assist with your account issue.

    Please go to https://support.xbox.com/en-US/contact-us

    Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Recovery> Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

    Let me know if that works. Thank you!
  6. Aaron Sparrow Win User

    can i speak to a human for account recovery?

    when i get to this screen it takes me to my current account and the second option won't work at all as there is just a blank screen is there no physical number to use for support on account recovery


    [​IMG]
Thema:

Can i speak to someone directly instead of doing the account recovery thing?

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