Can I Run Prime Video on Xbox?

I have a Sony XBR and I've encountered the same error with Prime, but only on my Xbox One X and like ChrisWoodcroft stated, once I disable the 4K display setting and switch my Xbox video over to 1080P, it appears to mitigate my chances running into this
error. My PS4 and first generation Xbox One run Prime Video on my Sony XBR perfectly fine.

Oddly though, I only encounter this error with Prime Video; Netflix and all other apps on my Xbox One X work just fine. I've uninstalled and reinstalled Prime Video, but to no avail in circumventing this HDCP error.

I'm hoping the growing prevalence of this HDCP error is being noticed by Microsoft as it seems to be an Xbox-specific problem right now and I imagine a future update can easily remedy this.

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro

I am in South Carolina and Frontier Communications is my isp.

After running the multiplayer test with UPnP enabled the Xbox says it's all good but cod will not access live. I can watch videos on amazon prime but can't play cod.

Need support to install Prime Video on XBox 360