Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live

Discus and support Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live in XBoX Rewards & Social to solve the problem; Hello, I meant to purchase 1 month of xbox live today so that I could play on my 360 with my younger brother; unfortunately i didn't realize that I... Discussion in 'XBoX Rewards & Social' started by Discip1eOC, May 15, 2018.

  1. Discip1eOC
    Discip1eOC Guest

    Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live


    Hello,

    I meant to purchase 1 month of xbox live today so that I could play on my 360 with my younger brother; unfortunately i didn't realize that I had redeemed a 1 month game pass instead of a month of live. Is there anyway I can swap it out for a month of live.
    I don't need/cant really use the gamepass so it would've been a total waste in time and points for me. I have the order confirmation and all other numbers availible.

    Thanks,

    Tyler

    :)
     
    Discip1eOC, May 15, 2018
    #1
  2. STAINED SCARS
    STAINED SCARS Guest
    Codes replacement request

    Can I exchange a 1 month Xbox live gold suscription reward for a 1 month of Xbox game pass suscription instead
     
    STAINED SCARS, May 15, 2018
    #2
  3. PitGypsy
    PitGypsy Guest
    Exchanging XBox Game Pass for 1 month XBox Gold live

    I redeemed some of my Microsoft Reward Points for the XBox Game Pass when I wanted to redeem the points for the 1 Month Xbox Live Gold Membership. I made a mistake in ordering. I would like to exchange the XBox Game Pass for a 1 Month Xbox Live Gold Membership.

    Thank you
     
    PitGypsy, May 15, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live

    You would have to contact support and speak to billing to see if they can cancel the original purchase. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, May 15, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Discip1eOC,

    This forum is for Xbox Live Rewards issues only. We cannot adjust subscriptions or purchases. You may wish to reach out to Xbox support at (Contact Us | Xbox Support).
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live

    Hello Discip1eOC,

    This forum is for Xbox Live Rewards issues only. We cannot adjust subscriptions or purchases. You may wish to reach out to Xbox support at (http://support.xbox.com/contact-us).
  7. Smwutches Win User

    Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live

    You would have to contact support and speak to billing to see if they can cancel the original purchase. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. ngocphi Win User

    Xbox live stole my membership and never refunded!

    I purchased 1 year xbox live months ago and accidentally bought the game pass and quickly cancelled it and it stole my xbox gold membership to which i still had several months left and it never refunded any money and was forced to re-purchase xbox
    live, this is shady business practice! Where is my money?!
    Unfortunatwly you didnt read the terms and conditions

    You got a free upgrade to XGU

    IN Doing so its a one time move and not downgradable.

    Canceling it only returns the upgrade price assuming you did the 1 dollar upgrade for 1month you would only receive 1 dollar

    Yes this is stated in the terms

    What you shouldve done was turn OFF autorenewal and let it expire
  9. ShahfayFarooq Win User

    Xbox game pass

    Dear sir,

    I have checked that the xbox game pass was for 1 month but u guys took away after 3 days. Its my kind request that please return my game pass on this account as i have already paid for it. Second of all u can check this as well because xbox ultimate is for
    1 month. Please return it.

    Kind regards,
  10. Zoe S17 Win User

    Game pas ultimate

    What happens to my prepaid months of Xbox Live Gold and/or Xbox Game Pass when I sign up for Xbox Game Pass Ultimate?

    When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change.

    TXbox Ultimate Game Pass 1-month sub is $1 on XBL, includes Game Pass for PC, Xbox One, and Xbox Live Gold. Purchasing the $1 plan will upgrade your existing Xbox Live Gold/Game Pass memberships to Ultimate and combines both subscription months as Ultimate

    I can't put my finger on the conversion rate data, at the moment, but it's approximately 3:1 Gold to Xbox Ultimate, if I recall correctly.
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Can I return or exchange my accidental purchase of an xbox game pass for 1 month of xbox live

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