Can I reset my password using my gamertag/username

Hi

Please try using the link below hopefully this will help recover your account.

https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

I tried using the gamertag and username that is on the other 360. I keep getting that the info is associated with another account. I use my login info and password with the gamertag listed in the upper left.

Hello taidara!

Before I reset my gateway to its factory defaults, I'm just wondering if it will change the password and username for my WiFi because we have a separate username/password for our WiFi and I just use the default login to go to my gateways settings.

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

I was forced to purchase an entire new subscription and new gamertag. I tried every single email I have ever had and every password I could think of. (Yes I used the forgot my password and username button).